Crisis Care Team Assistant

Kitsap Mental Health Services; Bremerton (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision

PTO + holidays

YMCA membership

Life & Disability Insurance

Student Loan Assistance

403(b) retirement plan

EAP

Pet Insurance

Wellness App

Collaborative team environment

Job summary

Kitsap Mental Health Services is seeking a Care Team Assistant to support the Mobile Crisis Outreach Team (MCOT). In this on-site role, you will help coordinate calls, manage reports and documentation, and support daily operations that enable crisis clinicians to respond effectively in the community.

If you are organized and responsive, this entry-level position offers a full-time schedule, an hourly pay range of $18.13–$21.75, and a generous benefits package, including health coverage, PTO, and

Qualifications

• High School Diploma or GED required.
• Entry level; no prior related work experience.
• Agency Affiliated Counselor Registration required.

Responsibilities

• Receive and triage phone calls and route messages.
• Assist MCOT staff with gathering information and accessing EHR.
• Track team locations and estimated arrival times.
• Prepare, edit and distribute forms and reports accurately.
• Maintain organized program files, records and logs.
• Submit documentation and maintain the EHR as needed.
• Support staff scheduling and timecard editing.
• Prepare agendas and record minutes for team meetings.
• Follow HIPAA and confidentiality policies; complete trainings.

Skills

Relationship building

Communication

Organization

MS Office

Excel reporting

Education

High School Diploma or GED

Tools

EMR

MS Office

Job description

Care Team Assistant – Mobile Crisis Outreach Team (MCOT)

Full-Time, On-Site

Hiring Range: $18.13 – $21.75 per hour

Benefits at a Glance

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment

Kitsap Mental Health Services (KMHS) is seeking a Care Team Assistant to support the Mobile Crisis Outreach Team (MCOT). In this role, you will help coordinate communication, manage reports and documentation, and support daily operations that allow crisis clinicians to respond effectively in the community. This position plays an essential part in maintaining organization, timely communication, and accurate recordkeeping in a fast-paced environment. If you are organized, responsive, and comfortable supporting a team serving individuals in the community, we encourage you to apply.

Primary Responsibilities

• Receive and triage phone calls, take messages, and route them appropriately while ensuring prompt and courteous communication.
• Assist MCOT staff in gathering information related to crisis calls and accessing relevant information in the Electronic Health Record (EHR).
• Track team locations and estimated arrival times to ensure communication with staff in the field.
• Prepare, edit, and distribute correspondence, forms, and reports accurately and professionally.
• Maintain organized and accurate program files, records, and logs.
• Compile and distribute daily and weekly statistical reports as requested by MCOT leadership.
• Submit documentation to Records to maintain the EHR system as needed.
• Maintain knowledge of MCOT forms and ensure proper completion and filing.
• Update and maintain form databases, policy manuals, and training materials.
• Maintain adequate office supplies and process requisition requests.
• Assist with staff scheduling, PTO tracking, and timecard editing as requested by leadership.
• Support team meetings by preparing agendas and recording minutes.
• Monitor and assign Sheena’s Law police reports, distribute appropriately, and upload to Records.
• Coordinate with other departments to support client needs and team operations.
• Maintain orderly work areas and submit work orders for facility or IT needs.
• Follow HIPAA standards and agency confidentiality policies, completing required training and refreshers.

Minimum Qualifications

• EDUCATION: High School Diploma or GED
• EXPERIENCE: Entry level (no prior related work experience)
• LICENSE: Agency Affiliated Counselor Registration.

Preferred Qualifications

• EXPERIENCE: Experienced (minimum 2 years of job-related experience)
• Familiarity or experience in behavioral health services.
• Expertise in Microsoft Suite including competency in producing reports in Excel. Experience using an Electronic Medical Record (EMR).

Performance Requirements

Knowledge

1. Maintain basic knowledge of medical records, IS, and agency procedures and forms to answer staff questions and facilitate problem-solving.

Skills

1. Skill in establishing and maintaining effective working relationships with other employees, clients, organizations, and the public.
2. Strong communication skills are required.
3. Strong organizational skills are required to prioritize a variety of work assignments.
4. Communication - Communicates clearly and concisely.
5. Computer skills - Proficient in Word, Excel, and PowerPoint, and other Microsoft Office environments.

Abilities

1. Demonstrated ability to work in stressful situations (i.e., clients in crisis, numerous telephone calls).
2. Demonstrated ability to work independently and as a team member.
3. The ability to operate a personal computer, fax machine, printer, and copier proficiently.

Equipment Operated

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

Office. Frequent mobility and/or sitting required for extended periods.

Mental/Physical Requirements

While performing the job duties, the employee must walk, sit, use hands and fingers, reach with arms, talk, and listen. Peripheral vision is also required for this position.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.