Crisis Care Coordinator (Kendall County MH Center)

Hill Country Mental Health and Developmental Disabilities Centers; Boerne (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental & vision plans

Life insurance

Retirement plan (401a, 457/403b)

Generous PTO & sick leave

Job summary

Hill Country Mental Health and Developmental Disabilities Centers is hiring a Crisis Care Coordinator to provide crisis intervention and continuity of care across a county clinic and surrounding counties. The role includes developing recovery plans, coordinating with inpatient services, and delivering follow-up support to adults and children in crisis, with both in-person and virtual options.

Ideal candidates hold a bachelor’s degree in a relevant field and are eligible for QMHP-CS credentials,

Qualifications

• A bachelor’s degree from an accredited college or university in psychology, sociology, behavioral or human services.
• Must be eligible to be credentialed as a QMHP-CS.
• Must maintain Texas state Driver's License and auto insurance.
• Must become certified in PMAB, First Aid, and CPR within three months of employment.
• Preferred: experience with ANSA/CANS assessments or Texas Resilience and Recovery Model.

Responsibilities

• Assess individuals in crisis situations and develop individualized crisis treatment plans.
• Coordinate care with inpatient referrals as needed and provide crisis follow-up.
• Deliver Person Centered Recovery Plans in collaboration with individuals and families.
• Collaborate with local agencies, law enforcement, and EMS to support crisis services.

Job description

Crisis Care Coordinator (Kendall County MH Center)

Help us help others:

The Crisis Care Coordinator will provide comprehensive care, from intervention to continuity of care, to individuals experiencing a mental health crisis, in the county clinic as well as surrounding counties within the HCMHDDC catchment. These services may be performed virtually or in-person, in the community, jail, mental health clinic, and/or other locations for adults and children as mental health calls or referrals are received. The delivery of services will be based on the needs of the community and individuals experiencing a psychiatric emergency. The Crisis Care Coordinator is responsible for assessing individuals in crisis situations, developing individualized crisis treatment plans, including inpatient hospitalization referrals as needed, and providing crisis follow-up contacts. The Crisis Care Coordinator will develop Person Centered Recovery plans, in collaboration with the individual/families served, that support individuals in learning skills to reach their specified service outcomes and to attain/maintain individual recovery. The Crisis Care Coordinator will provide services as authorized in the Adult Needs and Strengths Assessment (ANSA), ensuring timely and accurate documentation of those services. This position collaborates with intra- and inter-agency staff to improve services for the community. This position will also require flexibility in scheduling due to the nature of responding to crisis calls.

You will get to:

Essential Duties and Responsibilities:

• Ensure that all individuals on the case load have a current Uniform Assessment (at least 95% of all CANS / ANSA's are completed on time)
• Must provide collaborative documentation at least 95% of the time or no later than 24 hours after delivery of service.
• Maintain a composite performance score of 93 or higher
• Will deliver services using the recommended Evidence-Based Practice recommended by HHSC.
• Travel as needed, with the ability to arrive within (1) hour for a person in crisis in the clinic county.
• Assist other counties in HCMHDDC's catchment areas with crisis services as needed.
• Participate in the on-call rotation to maintain 24-hour crisis operations, to include weekends as needed.
• Maintain a caseload of individuals working towards recovery, providing skills training, psychosocial rehabilitation, case management, and other services directed to the individual's specific goals.
• Person Centered Recovery Planning is developed in collaboration with the individual/family served and any other person or provider requested by the individual/family.
• Work with local county law enforcement and/or emergency medical services in follow-up and crisis prevention in the field, within dispatch, and/or within the jail to fill community gaps.

Workplace Behaviors

• Attends work regularly and as scheduled.
• Works cooperatively with others and the supervisor
• Communicates effectively and in a timely manner with the team and individuals served.
• Follow the agency's workplace values and principles.
• Adhere to policies, procedures, and expectations of the law enforcement partner when co-responding.

Ethical Standards

• Maintain client confidentiality and privacy according to standards.
• Follow policy and procedures for protecting clients as well as reporting client abuse and neglect if needed.
• Protect and ensure client rights always

You'll definitely need:

• A bachelor's degree from an accredited college or university in psychology, sociology, behavioral or human services, with the ability to be credentialed as a Qualified Mental Health Professional (QMHP-CS).
• Maintain a valid Texas state Driver's License and auto insurance
• Must become certified in PMAB, First Aid, and CPR within three months of employment and maintain certification without interruption thereafter.
• Preferred: One year of experience implementing the Child and Adolescent Needs and Strengths Assessment or the Texas Resilience and Recovery Model for Adults or Children.

We'll also want you to:

• Guards' client confidentiality by being knowledgeable of and adhering to HIPAA regulations.
• Adhere to all Hill Country MHDD policies and procedures.
• Must become certified in PMAB, First Aid, and CPR within three months of employment and maintain certification without interruption thereafter.
• Maintains CANS/ANSA certification.
• Travel as required for service delivery and professional development.
• Driving company or personal vehicle as required for service delivery and professional development.
• Performs other duties as assigned by the Manager/Director.
• The job description may be changed to reflect job updates and requirements.
• Performance metrics may change to reflect the operational needs of the organization.
• Performs other duties as assigned by the Clinic Director or Sheriff.

We're excited to provide:

• PPO health insurance plan, with the option to add dependents.
• PPO dental plans and vision insurance options for healthy teeth and eyes.
• Employer-paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar for up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings.
• Generous paid time off for fun and vacations, and paid sick time for when you're under the weather.
• An authentic and caring environment where folks care about each other.