Crisis Advocate

YWCA of Greater Harrisburg; Harrisburg (Dauphin County); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health coverage

EAP

Life insurance

Disability insurance

Pension plan

403(b) plan

Paid time off

11 paid holidays

Job summary

YWCA Greater Harrisburg is seeking compassionate, dedicated professionals to join our Crisis Advocacy team. As a Crisis Advocate, you will provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking.

Working in the shelter, on the 24-hour hotline, and throughout the community, you’ll help survivors navigate difficult situations while connecting them to the resources they need to move

Qualifications

• Bachelor’s degree in human services, criminal justice, or related field; or an Associate’s Degree with 2 years of relevant experience.
• Prior experience in advocacy, social work, human services, or other supportive services.

Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.
• Respond to the 24-hour crisis hotline.
• Accompany survivors to hospitals, courts, and law enforcement appointments.
• Assist with Protection From Abuse (PFA) petitions.
• Support residents in emergency shelter.
• Coordinate referrals and community resources.
• Maintain accurate, confidential documentation.
• Participate in trainings, team meetings, and ongoing professional development.

Skills

Computer skills

Adaptability to learn

Education

Bachelor’s degree

Associate’s degree with 2 years experience

Tools

Case management software

Job description

Make a Difference When It Matters Most.

YWCA Greater Harrisburg is seeking compassionate, dedicated professionals to join our Crisis Advocacy team. As a Crisis Advocate, you will provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking. Working in the shelter, on the 24-hour hotline, and throughout the community, you’ll help survivors navigate difficult situations while connecting them to the resources they need to move forward.

Position Details

• Starting Pay: $24.00/hour
• Schedule: 37.5 hours per week with the following shifts available:
  • Sunday - Thursday 8am-4pm
• Includes compensated on-call responsibilities

Essential Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.
• Respond to the 24-hour crisis hotline.
• Accompany survivors to hospitals, courts, and law enforcement appointments.
• Assist with Protection From Abuse (PFA) petitions.
• Support residents in emergency shelter.
• Coordinate referrals and community resources.
• Maintain accurate, confidential documentation.
• Participate in trainings, team meetings, and ongoing professional development.

We’re Looking For Someone Who Has

• Proficiency with computers and the ability to learn case management software.
  Position Requirements:
• Bachelor’s degree in human services, criminal justice, or related field; oran Associate’s Degree with 2 years of relevant experience.
• Priorexperience in providing advocacy, social work, human services, or other supportive services.
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with a valid Driver’s License.
  • Please note: Vehicle is for transportation of employee only - no client transport.
  • Mileage is reimbursed.
• Must possess current FBI, Child Abuse, and State Police Clearances.

Why You’ll Love Working With Us – Check Out Our Awesome Benefits!

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) – Because your well-being matters
• Life Insurance – Peace of mind for you and your loved ones
• Short & Long-Term Disability – We’ve got your back when life takes an unexpected turn
• Pension Retirement Plan – Start earning a pension after just two short years of service
• 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
• Generous Paid Time Off – Recharge with paid time off days and sick days
• 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most