Crisis Advocate

YWCA Greater Harrisburg; Harrisburg (Dauphin County); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health coverage

Employee Assistance Program (EAP)

Life Insurance

Disability (short & long-term)

Pension retirement plan

403(b) retirement plan

Paid time off

11 paid holidays

Job summary

YWCA Greater Harrisburg is seeking a compassionate Crisis Advocate to provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking.

You'll work in the shelter and on the 24-hour hotline, coordinating referrals and resources to help survivors move forward in Dauphin County communities.

Qualifications

• Bachelor's degree in human services, criminal justice, or related field (or Associate's with 2 years of relevant experience).

Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.

Skills

Crisis intervention

Advocacy

Trauma-informed care

Communication

Documentation

Social work

Case management software

Education

Bachelor's degree in human services, criminal justice, or related field

Associate's Degree with 2 years of relevant experience

Tools

Case management software

Job description

Make a Difference When It Matters Most.

YWCA Greater Harrisburg is seeking compassionate, dedicated professionals to join our Crisis Advocacy team. As a Crisis Advocate, you will provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking. Working in the shelter, on the 24-hour hotline, and throughout the community, you'll help survivors navigate difficult situations while connecting them to the resources they need to move forward.

Position Details

• Starting Pay: $24.00/hour
• Schedule: 37.5 hours per week with the following shifts available:
• Sunday - Thursday 8am-4pm
• Includes compensated on-call responsibilities

Essential Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.
• Respond to the 24-hour crisis hotline.
• Accompany survivors to hospitals, courts, and law enforcement appointments.
• Assist with Protection From Abuse (PFA) petitions.
• Support residents in emergency shelter.
• Coordinate referrals and community resources.
• Maintain accurate, confidential documentation.
• Participate in trainings, team meetings, and ongoing professional development.

We're Looking For Someone Who Has

• A compassionate, professional, and inclusive approach.
• The ability to remain calm and adaptable during crises.
• Strong communication, organization, and documentation skills.
• Knowledge of trauma-informed care, victim advocacy, and community resources.
• Experience in crisis intervention, advocacy, counseling, social work, or related human services.
• Proficiency with computers and the ability to learn case management software.

Position Requirements:

• Bachelor's degree in human services, criminal justice, or related field; oran Associate's Degree with 2 years of relevant experience.
• Priorexperience in providing advocacy, social work, human services, or other supportive services.
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with a valid Driver's License.
• Please note: Vehicle is for transportation of employee only - no client transport.
• Mileage is reimbursed.
• Must possess current FBI, Child Abuse, and State Police Clearances.

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
Employee Assistance Program (EAP) – Because your well-being matters
Life Insurance – Peace of mind for you and your loved ones
Short & Long-Term Disability – We've got your back when life takes an unexpected turn
Pension Retirement Plan – Start earning a pension after just two short years of service
403(b) Retirement Plan – Begin contributing on day one to secure your financial future
Generous Paid Time Off – Recharge with paid time off days and sick days
11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most