Crisis Advocate

YWCA USA; Harrisburg (Dauphin County); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Health Coverage

EAP

Life Insurance

Disability

Pension

403(b)

Paid Time Off

11 Paid Holidays

Job summary

YWCA Greater Harrisburg seeks compassionate Crisis Advocates to provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking. Staff work in the shelter, on the 24-hour hotline, and throughout the community to help survivors access needed resources and move forward.

The position requires a Bachelor’s in human services or related field (or an Associate’s with 2 years of relevant experience), a

Qualifications

• Bachelor's degree in human services, criminal justice, or related field; or an Associate's Degree with 2 years of relevant experience.
• Prior experience in advocacy, social work, human services, or other supportive services.
• Reliable vehicle with a valid Driver's License; mileage reimbursed.
• Current FBI, Child Abuse, and State Police Clearances.
• Proficiency with computers and ability to learn case management software.

Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.
• Respond to the 24-hour crisis hotline.
• Accompany survivors to hospitals, courts, and law enforcement appointments.
• Assist with Protection From Abuse (PFA) petitions.
• Support residents in emergency shelter.
• Coordinate referrals and community resources.
• Maintain accurate, confidential documentation.
• Participate in trainings, team meetings, and ongoing professional development.

Skills

Compassionate approach

Crisis intervention

Advocacy

Communication skills

Trauma-informed care

Documentation

Time management

Collaboration

Adaptability

Computer proficiency

Education

Bachelor's in human services

Associate's + 2 yrs experience

Tools

Case management software

Job description

Make a Difference When It Matters Most.

YWCA Greater Harrisburg is seeking compassionate, dedicated professionals to join our Crisis Advocacy team. As a Crisis Advocate, you will provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking. Working in the shelter, on the 24-hour hotline, and throughout the community, you'll help survivors navigate difficult situations while connecting them to the resources they need to move forward.

Position Details

• Starting Pay: $24.00/hour
• Schedule: 37.5 hours per week with the following shifts available:
• Sunday - Thursday 8am-4pm
• Includes compensated on-call responsibilities

Essential Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.
• Respond to the 24-hour crisis hotline.
• Accompany survivors to hospitals, courts, and law enforcement appointments.
• Assist with Protection From Abuse (PFA) petitions.
• Support residents in emergency shelter.
• Coordinate referrals and community resources.
• Maintain accurate, confidential documentation.
• Participate in trainings, team meetings, and ongoing professional development.

We're Looking For Someone Who Has

• A compassionate, professional, and inclusive approach.
• The ability to remain calm and adaptable during crises.
• Strong communication, organization, and documentation skills.
• Knowledge of trauma-informed care, victim advocacy, and community resources.
• Experience in crisis intervention, advocacy, counseling, social work, or related human services.
• Proficiency with computers and the ability to learn case management software.

Position Requirements

• Bachelor's degree in human services, criminal justice, or related field; or an Associate's Degree with 2 years of relevant experience.
• Prior experience in providing advocacy, social work, human services, or other supportive services.
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with a valid Driver's License.
  • Please note: Vehicle is for transportation of employee only - no client transport.
  • Mileage is reimbursed.
• Must possess current FBI, Child Abuse, and State Police Clearances.

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

• Comprehensive Health Coverage - Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) - Because your well-being matters
• Life Insurance - Peace of mind for you and your loved ones
• Short & Long-Term Disability - We've got your back when life takes an unexpected turn
• Pension Retirement Plan - Start earning a pension after just two short years of service
• 403(b) Retirement Plan - Begin contributing on day one to secure your financial future
• Generous Paid Time Off - Recharge with paid time off days and sick days
• 11 Paid Holidays - Extra time to relax, celebrate, and enjoy what matters most