Crew Welfare & Engagement Coordinator

princess cruise line; New York (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Double cabin

Company-paid travel to ship

Access to onboard areas

Wellbeing programs

Development opportunities

Global team

Job summary

Princess Cruises is seeking a Crew Welfare Coordinator to support the HR Department and Crew Office with administrative tasks such as in-port manning, onboarding, and immigration procedures. You will also create and manage a calendar of teammate programs and coordinate with Entertainment and F&B to enhance the onboard experience.

Strong Excel/PowerPoint skills and experience in crew engagement, public speaking, and event coordination are essential, along with excellent English communication and

Qualifications

• 2–5 years of experience in cruise line, hospitality, resort, or entertainment environments.
• Proficient in Microsoft Office, especially Excel (pivot tables, mail merge) and PowerPoint, with strong administrative skills in scheduling, data entry, and file management.
• Experience in crew engagement, public speaking, and event coordination.
• Familiarity with HRIS systems and collaboration tools (e.g., SharePoint, Teams); able to support digital crew welfare initiatives.
• Excellent communication skills in English, both written and spoken, with a motivated, positive, warm and approachable demeanor.
• Comfortable interacting with all levels of leadership, demonstrating professionalism and discretion.

Responsibilities

• The Crew Welfare Coordinator is responsible for supporting the HR Department and Crew Office with various administrative tasks, such as in-port manning, defect/repair chits/requests, immigration procedures, onboarding, disembarkation, and more.
• They are proficient in using MS suites such as Excel, PowerPoint, Word, and Publisher.
• The Crew Welfare Coordinator creates and coordinates a diverse calendar of programs and activities to enhance the teammate experience, ensuring efficient setup, presentation, breakdown, and overall operation of events and teammate programs.
• The Crew Welfare Coordinator also actively identifies activities to enhance the onboard experience for all teammates, coordinating with Entertainment and Food & Beverage and welfare supporters onboard.
• They host teammate activities in a personable and outgoing manner, maintaining teammate communication methods, providing regular updates to teammates and departmental managers, and creating brand-appropriate posters.
• The Crew Welfare Coordinator also assists the HR Department with training, induction, and verification of attendance by teammates. They arrange enrichment and healthwise activities, monitor teammate areas, and maintain high visibility throughout the teammate areas.
• They also assist with the joining process, orientation processes, turnaround duties, immigration inspection, passport distribution, inspections of teammate areas, organizing and distributing sponsored items, and maintaining documentation for equipment inventory, monthly activity reports, and meetings.
• The Crew Welfare Coordinator ensures all activities operate within budget and demonstrates trustworthiness in the allocation of funds for teammate activities. They represent employee needs and support welfare initiatives, provide feedback to the HR Officer, identify team members needing support, maintain confidentiality, respond empathetically, provide exceptional internal and external guest service, and demonstrate a welcoming and approachable demeanor.

Skills

Microsoft Excel

PowerPoint

Office 365

Public speaking

Event coordination

HRIS systems

Tools

SharePoint

Teams

Job description

Princess Cruises is seeking a Crew Welfare Coordinator to support the HR Department and Crew Office with administrative tasks such as in-port manning, onboarding, and immigration procedures. You will also create and manage a calendar of teammate programs and coordinate with Entertainment and F&B to enhance the onboard experience.

Strong Excel/PowerPoint skills and experience in crew engagement, public speaking, and event coordination are essential, along with excellent English communication and