Crew Welfare Coordinator

Princess Cruises; New York (NY); On-site; USD 39,000 - 56,000; Part time

Benefits offered by this job

Competitive salary

Double cabin

Company-paid travel

Onboard access & benefits

Recreation and welfare program

Learning and development opportunities

World travel opportunities

Inclusive, dynamic workplace

Job summary

Princess Cruises is seeking a Crew Welfare Coordinator to support the HR Department and Crew Office with administrative tasks and in-port operations. The role involves onboarding, immigration procedures, and maintaining teammate documentation while ensuring accurate record-keeping and high-quality service.

You will develop and run programs to enhance the onboard experience, collaborate with Entertainment and F&B teams, coordinate events, and manage communications with teammates.

Qualifications

• 2-5 years of experience in cruise line, hospitality, resort, or entertainment environments.
• Strong MS Office and admin scheduling skills.
• Experience in crew engagement, public speaking, and event coordination.
• Familiarity with HRIS and collaboration tools.
• Excellent English communication, professional and discreet.

Responsibilities

• Support HR Department and Crew Office with in-port manning, defect/repair chits/requests, immigration procedures, onboarding, disembarkation, and more.
• Create and coordinate a calendar of programs and activities for the teammate experience, ensuring smooth setup and operation of events.
• Coordinate with Entertainment and F&B to enhance onboard welfare and host teammate activities; publish brand-appropriate posters.
• Assist HR with training, induction, and attendance verification; arrange enrichment and healthwise activities; monitor teammate areas; support joining/orientation processes and immigration inspection.
• Ensure activities operate within budget; advocate for employee needs; provide feedback to HR; maintain confidentiality; deliver exceptional service and welcoming demeanor.

Skills

Microsoft Office

Pivot tables

Mail merge

PowerPoint

Scheduling

Data entry

Public speaking

Event coordination

HRIS

Tools

SharePoint

Teams

Job description

Crew Welfare Coordinator

Department: Human Resources

Employment Type: Fixed Term Contract

Location: GLOBAL

Reporting To: Human Resources Manager

Description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Crew Welfare Coordinator is responsible for supporting the HR Department and Crew Office with various administrative tasks, such as in-port manning, defect/repair chits/requests, immigration procedures, onboarding, disembarkation, and more. They are proficient in using MS suites such as Excel, PowerPoint, Word, and Publisher.
• The Crew Welfare Coordinator creates and coordinates a diverse calendar of programs and activities to enhance the teammate experience, ensuring efficient setup, presentation, breakdown, and overall operation of events and teammate programs.
• The Crew Welfare Coordinator also actively identifies activities to enhance the onboard experience for all teammates, coordinating with Entertainment and Food & Beverage and welfare supporters onboard. They host teammate activities in a personable and outgoing manner, maintaining teammate communication methods, providing regular updates to teammates and departmental managers, and creating brand-appropriate posters.
• The Crew Welfare Coordinator also assists the HR Department with training, induction, and verification of attendance by teammates. They arrange enrichment and healthwise activities, monitor teammate areas, and maintain high visibility throughout the teammate areas. They also assist with the joining process, orientation processes, turnaround duties, immigration inspection, passport distribution, inspections of teammate areas, organizing and distributing sponsored items, and maintaining documentation for equipment inventory, monthly activity reports, and meetings.
• The Crew Welfare Coordinator ensures all activities operate within budget and demonstrates trustworthiness in the allocation of funds for teammate activities. They represent employee needs and support welfare initiatives, provide feedback to the HR Officer, identify team members needing support, maintain confidentiality, respond empathetically, provide exceptional internal and external guest service, and demonstrate a welcoming and approachable demeanor.

Skills, Knowledge & Expertise

• 2-5 years of experience in cruise line, hospitality, resort, or entertainment environments.
• Proficient in Microsoft Office, especially Excel (pivot tables, mail merge) and PowerPoint, with strong administrative skills in scheduling, data entry, and file management.
• Experience in crew engagement, public speaking, and event coordination.
• Familiarity with HRIS systems and collaboration tools (e.g., SharePoint, Teams); able to support digital crew welfare initiatives.
• Excellent communication skills in English, both written and spoken, with a motivated, positive, warm and approachable demeanor.
• Comfortable interacting with all levels of leadership, demonstrating professionalism and discretion.
• Team-oriented and culturally sensitive, able to build rapport with diverse onboard teams.
• Maintains confidentiality and consistently upholds company values (Respect, Protect, Connect) within an ever changing environment.
• Supports HR-led initiatives and maintains a professional demeanor.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences - both for our guests and for one another.