Crew Member

Ontario Trillium Foundation; Westford (MA); On-site; USD 16,531 - 20,664; Part time

Job summary

Tropical Smoothie Café in Westford, MA is looking for an entry-level Crew Member. The role involves delivering excellent customer service, preparing food, and creating a fun café atmosphere. Applicants should be at least 18 years old with open availability; prior restaurant experience is preferred. Candidates must be able to stand for long periods, multitask effectively, and maintain a positive attitude in a vibrant work environment.

Qualifications

• Must be 18 years or older with open availability.
• Preferred restaurant experience.
• Legally able to work within State and Federal guidelines.

Responsibilities

• Interact with crew members and customers using Tropitude.
• Deliver unparalleled hospitality to each customer.
• Prepare ingredients and assemble fresh food and smoothies.

Skills

Customer service

Multi-tasking

Job description

Crew Member (Entry Level)

Preferred: 18 years or older with open availability.

Summary of Responsibilities

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are Smart, have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Member.

Essential Functions

• Interacts with crew members and customers using ‘Tropitude’ (Tropitude is our mojo and what makes Tropical Smoothie Café fun and different). It means having energy and creating a positive atmosphere.
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café. Must have excellent customer service skills.
• Prepares ingredients for our food and smoothies.
• Assembles and serves fresh food and smoothies prepared to Tropical Smoothie Cafes’ standards.
• Uses our sanitation practices to handle and prepare food.
• Sets up and monitors food and smoothie work stations.
• Cleans and organizes kitchen, workstations, dining room, restrooms, and any other areas in the cafe.
• Follows the steps to operate the register including taking customer orders, accurately handling cash, and being responsible for the drawer.
• Follows all safety and security policies set by the brand.
• Performs any additional tasks necessary to run the cafe.

Required Experience

• Legally able to work within the State and Federal guidelines.
• Preferred restaurant experience.

Physical Requirements

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

Working Conditions

• Most shifts are between four and eight hours, but this may vary.
• Crew Members can expect to have some early mornings, late evenings, weekend, and/or holiday hours.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast paced, upbeat environment with no fryers!