Crew Member

Dunkin' Donuts; Town of Owego (NY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is hiring a Restaurant Team Member in New York to help prepare food and beverages, serve guests, and keep a clean, safe workspace. You will follow brand standards and drive-thru/front counter operations while supporting teammates to deliver fast, friendly service.

Responsibilities include taking orders, assembling and packaging items, answering guest questions, and maintaining stocked, organized work areas.

Qualifications

• No formal education required.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.
• Guest-focused mindset.

Responsibilities

• Follow Brand standards, recipes, and systems.
• Follow food safety standards.
• Prepare food and beverages.
• Assemble and package orders.
• Answer guest questions about the menu.
• Maintain a clean workstation.
• Clean equipment and guest areas.
• Stock items at the workstation.
• Take orders and handle payments (if applicable).
• Meet speed of service standards.
• Serve and communicate with guests.
• Maintain a guest-focused culture.
• Communicate effectively with managers and coworkers.
• Organize and maintain stock room and refrigerated areas.

Skills

Teamwork

Customer service orientation

Punctuality & integrity

Adaptability

Job description

A Dunkin’ Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin’ operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include:

• Follow Brand standards, recipes, and systems
• Follow food safety standards
• Prepare food and beverages
• Assemble and package orders
• Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment, service areas, and guest areas
• Stock items, such as cups, lids, etc. at the workstation
• Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
• Meet speed of service standards while delivering accurate orders to guests
• Serve and communicate with guests
• Maintain a guest-focused culture in the restaurant
• Communicate effectively with managers and coworkers
• Organize and maintain stock room and refrigerated areas

Education/Experience:

• None

Key Competencies:

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion, including bending, stooping, and reaching
• Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
• Working in a small space

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