Crew Member

Tropical Management Holdings, Inc.; Detroit (MI); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with company match

Paid training

Employee discounts

Flexible scheduling

Job summary

Tropical Management Holdings, Inc. in Detroit, MI is seeking Crew Members to deliver fast, friendly service and high-quality guest experiences in a busy smoothie café environment.

You will prepare food and smoothies, follow recipes, handle payments, and maintain cleanliness while working with a vibrant team and flexible shifts, including evenings and weekends. Training is provided and growth opportunities exist within SERVE Hospitality Group.

Qualifications

• Motivated team players with high energy and positive attitudes.
• Strong communicators who enjoy engaging with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Adaptable learners who thrive in fast-moving environments.
• Reliable and punctual team members with dependable work habits.
• Comfortable standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under State and Federal Guidelines, minimum age 14 (may require work permit).
• No experience needed — we provide full training!

Responsibilities

• Prepare food and smoothie items following established recipes.
• Provide fast, friendly, and accurate service to every guest.
• Ensure correct portioning and proper temperature standards.
• Share knowledge of ingredients, menu items, and pricing with guests.
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns or issues promptly to management.
• Contribute to a positive, team-oriented environment.

Skills

Team player

Excellent communication

Customer service

Reliable & punctual

Flexible scheduling

Active & energetic

Job description

Crew Member

Tropical Management Holdings, Inc. Detroit, Michigan, United States

About this position

At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

SERVE Hospitality Group proudly operates 32+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi‑unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture‑driven, high‑performance business that blends speed, discipline, and operational excellence.

About the Role

We’re looking for upbeat, friendly, and reliable Crew Members who love creating great guest experiences in a fast‑paced, positive environment. Whether this is your first job or your next step, you’ll join a team that values growth, flexibility, and good vibes.

Why Join Us?

• Competitive hourly pay of $12 - 14 per hour plus tips! Compensation is based on availability and experience*
• Work‑life balance with flexible scheduling and consistent closing times (9 pm)
• Clean, healthy environment – no fryers, no grease, just fresh ingredients
• Career growth opportunities with clear internal promotion pathways
• Fun, fast‑paced atmosphere with room for creativity
• Employee perks with paid training, team rewards, and exclusive discounts
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilities

• Prepare food and smoothie items following established recipes
• Provide fast, friendly, and accurate service to every guest
• Ensure correct portioning and proper temperature standards
• Share knowledge of ingredients, menu items, and pricing with guests
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns or issues promptly to management.
• Contribute to a positive, team‑oriented environment.

Our Ideal Candidate

• Motivated team players with high energy and positive attitudes
• Strong communicators who enjoy engaging with guests and coworkers
• Customer‑service minded individuals who take pride in delivering a great experience
• Adaptable learners who thrive in fast‑moving environments
• Reliable and punctual team members with dependable work habits
• Comfortable being active, including standing and walking throughout shifts
• Flexible with scheduling, including evenings and weekends
• Legally authorized to work under State and Federal Guidelines, and minimum age 14 (may require work permit depending on state regulations)
• No experience needed — we provide full training!

Pay range: 12 - 14 USD per hour (MI-142 Detroit (New Center))

SERVE Hospitality Group is an Equal Opportunity Employer.