Crew Member

Tropical Management Holdings, Inc.; Ferndale (MI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

Exclusive discounts

Job summary

SERVE Hospitality Group is hiring Crew Members in Ferndale, MI. You’ll join a fast-paced team delivering friendly guest experiences, preparing smoothies and menu items, and maintaining cleanliness. Training is provided, with opportunities for growth and a flexible, team-oriented culture.

Eligible associates earn competitive hourly pay with tips, benefits, and a focus on work-life balance through reliable scheduling and open communication with management.

Qualifications

• Minimum age 14 and ability to work lawfully in the U.S.
• No prior experience required as training is provided.
• Legally eligible to work in Michigan and the United States.
• Ability to stand, walk, and perform active duties during shifts.

Responsibilities

• Prepare food and smoothie items following recipes.
• Provide fast, friendly, and accurate service to guests.
• Ensure correct portioning and proper temperatures.
• Share knowledge of ingredients, menu items, and pricing.
• Operate POS system and assist guests with payments.
• Maintain store cleanliness and food safety practices.
• Assist with opening, closing, and shift transitions.
• Communicate guest concerns to management and support a team.

Skills

Team player

Communication

Customer service

Adaptability

Reliability

Active/physical work

Flexible scheduling

Work authorization

Job description

Crew Member

Tropical Management Holdings, Inc. Ferndale, Michigan, United States

About this position

Company Overview

At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

SERVE Hospitality Group proudly operates 32+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

About the Role

We’re looking for upbeat, friendly, and reliable Crew Members who love creating great guest experiences in a fast-paced, positive environment. Whether this is your first job or your next step, you’ll join a team that values growth, flexibility, and good vibes.

Why Join Us?

• Competitive hourly pay of $12 - 14 per hour plus tips! Compensation is based on availability and experience*


• Work-life balance with flexible scheduling and consistent closing times (9 pm)


• Clean, healthy environment – no fryers, no grease, just fresh ingredients


• Career growth opportunities with clear internal promotion pathways


• Fun, fast-paced atmosphere with room for creativity


• Employee perks with paid training, team rewards, and exclusive discounts


• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilities:

• Prepare food and smoothie items following established recipes


• Provide fast, friendly, and accurate service to every guest


• Ensure correct portioning and proper temperature standards


• Share knowledge of ingredients, menu items, and pricing with guests


• Use the POS system accurately and assist guests with payments.


• Maintain store cleanliness and follow food safety guidelines.


• Support opening, closing, and shift transition procedures.


• Communicate guest concerns or issues promptly to management.


• Contribute to a positive, team-oriented environment.

Our Ideal Candidate:

• Motivated team players with high energy and positive attitudes


• Strong communicators who enjoy engaging with guests and coworkers


• Customer-service minded individuals who take pride in delivering a great experience


• Adaptable learners who thrive in fast-moving environments


• Reliable and punctual team members with dependable work habits


• Comfortable being active, including standing and walking throughout shifts


• Flexible with scheduling, including evenings and weekends


• Legally authorized to work under State and Federal Guidelines, and minimum age 14 (may require work permit depending on state regulations)


• No experience needed — we provide full training!

Join Our Team

SERVE Hospitality Group is an Equal Opportunity Employer.

The pay range for this role is:
12 - 15 USD per hour(MI-058 Ferndale)