Crew Member

Tropical Management Holdings, Inc.; Birmingham (MI); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Job summary

Tropical Management Holdings, Inc. in Birmingham, Michigan, is hiring a Crew Member to deliver fast, friendly service and fresh guest experiences in a busy café setting.

As part of SERVE Hospitality Group, you’ll learn recipes, operate the POS, maintain cleanliness, and support opening/closing. No prior experience required; training provided. Competitive $12–$14 per hour plus tips with room to grow and benefits after tenure.

Qualifications

• Motivated team players with high energy.
• Strong communicators who engage guests.
• Customer-service minded and hospitable.
• Adaptable learners in fast-paced environments.
• Reliable and punctual with good work habits.
• Active, standing/walking during shifts.
• Flexible with scheduling (evenings and weekends).
• Legally eligible to work; minimum age 14.
• No experience needed; full training provided.

Responsibilities

• Prepare food and smoothie items following recipes.
• Provide fast, friendly, and accurate service to every guest.
• Ensure correct portioning and proper temperature standards.
• Share knowledge of ingredients, menu items, and pricing with guests.
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns to management.
• Contribute to a positive, team-oriented environment.

Skills

Team player

Strong communicator

Customer service

Adaptability

Reliable and punctual

Flexible scheduling

Work authorization

No experience needed

Job description

Crew Member

Tropical Management Holdings, Inc. Birmingham, Michigan, United States

About this position

Company Overview

At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

SERVE Hospitality Group proudly operates 32+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

About the Role

We’re looking for upbeat, friendly, and reliable Crew Members who love creating great guest experiences in a fast‑paced, positive environment. Whether this is your first job or your next step, you’ll join a team that values growth, flexibility, and good vibes.

Why Join Us?

• Competitive hourly pay of $12 - 14 per hour plus tips! Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm)
• Clean, healthy environment – no fryers, no grease, just fresh ingredients
• Career growth opportunities with clear internal promotion pathways
• Fun, fast-paced atmosphere with room for creativity
• Employee perks with paid training, team rewards, and exclusive discounts
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilitie s:

• Prepare food and smoothie items following established recipes
• Provide fast, friendly, and accurate service to every guest
• Ensure correct portioning and proper temperature standards
• Share knowledge of ingredients, menu items, and pricing with guests
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns or issues promptly to management.
• Contribute to a positive, team‑oriented environment.

Our Ideal Candidate:

• Motivated team players with high energy and positive attitudes
• Strong communicators who enjoy engaging with guests and coworkers
• Customer‑service minded individuals who take pride in delivering a great experience
• Adaptable learners who thrive in fast‑moving environments
• Reliable and punctual team members with dependable work habits
• Comfortable being active, including standing and walking throughout shifts
• Flexible with scheduling, including evenings and weekends
• Legally authorized to work under State and Federal Guidelines, and minimum age 14 (may require work permit depending on state regulations)
• No experience needed — we provide full training!

SERVE Hospitality Group is an Equal Opportunity Employer.