Crew Member

Workstream; Claxton (GA); On-site; USD 12,398 - 17,908; Full time

Benefits offered by this job

Vacation

Sick Pay

Medical

Drug‑Free Workplace

Promotion From Within

Flexible Hours

Discounted Meals

Job summary

Rocket Enterprises and Hardee’s is seeking a Crew Person to deliver excellent guest service while preparing quality food and maintaining a clean, safe restaurant. You will work the assigned station, follow menu standards, and uphold food safety guidelines to ensure guest satisfaction.

Ideal candidates are at least 16 years old with good verbal and written communication skills; bilingual abilities are a plus.

Qualifications

• Enrollment in high school; high school diploma or equivalent preferable.
• Good verbal and written communication; bi-lingual skills a plus.
• Must be minimum 16 years of age.

Responsibilities

• Provide guests with a positive service experience and prepare quality food per standards.
• Work assigned station, keep area clean and stocked, and assist with other duties as needed.
• Prepare, package and deliver products according to menu standards; ensure hot, quality items.
• Follow food safety, sanitation, and company policies to ensure guest and employee safety.

Skills

Teamwork

Guest interaction

Communication

Problem solving

Education

High school diploma preferred

Job description

Come join our Rapidly Growing Team at Rocket Enterprises and Hardee’s. We are here to make the customer say WOW! and it starts with you! Apply Now!

The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and Employees.

ESSENTIAL FUNCTIONS

The essential functions of the Crew Person position are denoted below in the following key areas:

TOTAL GUEST SATISFACTION

Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.

• Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”
• Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
• Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
• Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and Employees.

TRAINING AND DEVELOPMENT

Strives to improve personal skills and performance level.

• Follows the steps outlined in the Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level.
• Communicates to immediate supervisor when additional training, guidance and practice is needed.
• Understands how each job responsibility in the restaurant impacts the Guests, other employees and overall operations.
• Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

JOB EXPECTATIONS

Consistently meets job expectations to positively impact the sales and profits of the restaurant.

• Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
• Supports the goals, decisions and directives of the Restaurant Management Team; performs additional duties and responsibilities as directed by management.
• Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.

POLICIES & STANDARDS

• Follows and complies with all company policies, standards, procedures and guidelines.
• Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests.
• Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.

SHARED VALUES

Models and encourages shared values.

• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Contributes to an environment of trust to ensure honest, open and direct communication.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

EDUCATION

Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi‑lingual skills a plus.

EXPERIENCE

Must be a minimum of 16 years of age.

SKILLS & ABILITIES

Demonstrates and/or possesses the following:

• Ability to work with others (as a team).
• Ability to comfortably interact with all Guests.
• Ability to look at the restaurant operations (from a Guest’s viewpoint).
• Ability to meet performance standards for assigned tasks and duties.
• Ability to take initiative.
• Problem solving skills.

PHYSICAL ABILITIES

• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 50 – 75 pounds comfortably.
• Work with various cleaning products.

Benefits

• Vacation
• Sick Pay
• Medical
• Drug‑Free Workplace
• Promotion From Within
• Flexible Hours
• Discounted Meals