Crew Member

CA Planet; Baldwin Park (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the fitness industry is seeking a Crew Member to enhance the member experience through exceptional customer service. Responsibilities include greeting members, handling front desk activities, and maintaining club cleanliness. Ideal candidates will have a passion for fitness, strong communication skills, and a positive attitude.

Qualifications

• Customer service/hospitality background preferred.
• Basic computer proficiency required.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including check-ins and tours.
• Respond to member questions and maintain cleanliness.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma/GED

Job description

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the system.
5. New member sign-up.
6. Take prospective members on tours.
7. Facilitate needed updates to members' accounts.
8. Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
9. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.