Crew Member

CA Planet; Burbank (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Crew Member in Burbank, CA. This role focuses on delivering exceptional customer service to members and guests, ensuring a positive experience at the club. Responsibilities include front desk operations, member check-ins, and maintaining a welcoming environment. Ideal candidates will have a background in customer service and a passion for fitness.

Qualifications

• Customer service/hospitality background preferred.
• Must be 18 years of age or older.
• Available on weekends.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service

Basic computer proficiency

Passion for fitness

Positive attitude

Punctuality

Listening skills

Problem-solving

Education

High School diploma/GED

Job description

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Job Summary

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Collect balances.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Qualifications/Requirements
• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Required to be available on Saturdays and Sundays.
• Proficiency in typing.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: E-Learning Providers

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