Crew Lead

Refined Restaurant Group; Las Vegas (NV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Complimentary Team Member Meal & Drink

20% Discount off any item

Job summary

Café Lola, part of Refined Restaurant Group, seeks a Crew Lead to manage shifts, uphold Café Lola culture, and drive exceptional guest experiences. You will lead high-energy shifts, coach Crewmembers, and coordinate tasks to keep service quality, cleanliness, and food standards at peak. A hands-on, results-driven attitude is essential.

The role requires initiative, strong communication, and the ability to motivate a diverse team while ensuring safety and brand consistency across all interactions.

Qualifications

• High School Diploma or equivalent required; some College preferred.
• Must be 18 years or older.
• Minimum 6 months of previous food service, retail or restaurant supervisory experience.
• Proficient in Microsoft Office (Word, Excel, Outlook) and POS systems; able to adapt to new systems quickly.
• Able to lift and carry up to 50 pounds; bend, kneel, or climb as needed.
• Takes initiative; strong verbal and written skills; brand ambassador.

Responsibilities

• Lead shifts and maintain Café Lola culture for Crewmembers and guests.
• Oversee shift operations: cleanliness, labor, guest service, food quality and culture.
• Coach, develop and train Crewmembers; screen candidates; motivate the team.
• Support management on labor cost, waste, cash procedures, inventory and reporting.
• Ensure guest-focused service and adherence to service steps and brand standards.

Skills

Leadership

Customer service

Verbal & written communication

Team motivation

Education

High School Diploma or equivalent

Some College preferred

Tools

Microsoft Office

POS systems

Job description

The Crew Lead has the primary responsibility for managing shifts and conveying the Café Lola culture to his/her Crewmembers and guests. He/she should be a creative team player who likes to work hard, have fun, and show sincere dedication to Café Lola. He/she will be responsible for upholding Café Lola standards for the Crewmember and guest experiences.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Lead "What We Do" on each shift; at Café Lola, "What We Do" is provide an elevated café experience through food and drink paired with a warm smile and industry leading service!
• Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of the shift to include: cleanliness, maintenance, labor, guest service, food quality and culture of the restaurant to assure Café Lola standards are being met in these areas; be a guest advocate communicating needs to Crewmembers to assure guest satisfaction during each shift; responsible for restaurants performance on and off scheduled shifts.
• Proactively manage your shift with KASADA, prep and administrative duties.

People Management:

• Coach, develop and train Crewmembers on proper Café Lola procedures on each shift; screen prospective Crewmembers to match Café Lola job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and guest safety throughout the shift; manage and report all risk management issues per company standard; lead and support adherence to company uniform policy during shift.

Fiscally Fit:

• Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provide accurate inventory and reporting data; provide a sense of urgency when handling all Crewmembers and guest situations to ensure a successful restaurant operation

Guest Focused:

• Understand the purpose, rationale, requirements and desired results of all company driven programs and initiatives; actively collaborate, organize and support the restaurant to remain guest focused; manages the team execution of the service steps at the guest level; manages the team expectation of food quality and delivery.

QUALIFICATIONS:

• Minimum of High School Diploma or equivalent required, some College preferred
• Must be 18 years of age or older
• Minimum of 6 months of previous food service, retail or restaurant supervisory experience
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
• Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
• Takes initiative
• Has excellent verbal and written skills
• Is a brand ambassador both in and outside of the restaurant

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

• Ability to lead, motivate, and empower the Cane's Crewmembers to higher levels of performance
• Ability to align Crewmembers with Café Lola culture by balancing working hard and having fun.
• Ability to manage basic tasks and the restaurant's Crewmembers
• Ability to recognize problems and problem solve
• Ability to set goals and convert plans into action

BENEFIT/PERKS:

• Complimentary Team Member Meal & Drink while on Shift
• 20% Discount off any item at any time