Crew Lead

Saint Honoré; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual Paid Vacation

Medical, dental, and vision insurance

Equity opportunities

Complimentary team meal & drink on-shi

50% discount on any item

Job summary

Café Lola in Las Vegas is seeking a Crew Lead to manage shifts, uphold Café Lola standards for crewmembers and guests, and embody our culture. You will be a creative team player who works hard, has fun, and demonstrates sincere dedication.

You will lead shift operations, coach and train crewmembers, monitor labor and guest service, and ensure food quality and safety. Strong communication, initiative, and brand ambassador mindset are essential to succeed.

Qualifications

• Minimum High School Diploma or equivalent required; some College preferred.
• Must be 18 years of age or older
• Minimum of 6 months of supervisory experience in food service, retail, or restaurant
• Proficient with Microsoft Office (Word, Excel, Outlook) and POS systems
• Ability to lift up to 50 pounds; kneel, bend, or stoop; climb stairs
• Takes initiative; strong verbal and written skills; brand ambassador

Responsibilities

• Lead shifts and uphold Café Lola standards for crewmembers and guests.
• Coach, develop and train crewmembers on procedures; screen applicants; ensure safety and uniform policy.
• Manage labor cost, waste, and cash procedures; provide inventory data and reports.
• Ensure guest-focused service steps and high-quality food delivery.
• Communicate needs to crew to maximize guest satisfaction during each shift.

Skills

People management

Leadership

Communication

Team motivation

Initiative

Education

High school diploma

Tools

Microsoft Office

POS systems

Job description

The Crew Lead has the primary responsibility for managing shifts and conveying the Café Lola culture to his/her Crewmembers and guests. He/she should be a creative team player who likes to work hard, have fun, and show sincere dedication to Café Lola. He/she will be responsible for upholding Café Lola standards for the Crewmember and guest experiences.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Operationally Driven:

• Lead “What We Do” on each shift; at Café Lola, “What We Do” is provide an elevated café experience through food and drink paired with a warm smile and industry leading service!
• Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of the shift to include: cleanliness, maintenance, labor, guest service, food quality and culture of the restaurant to assure Café Lola standards are being met in these areas; be a guest advocate communicating needs to Crewmembers to assure guest satisfaction during each shift; responsible for restaurants performance on and off scheduled shifts.
• Proactively manage your shift with KASADA, prep and administrative duties.

People Management:

• Coach, develop and train Crewmembers on proper Café Lola procedures on each shift; screen prospective Crewmembers to match Café Lola job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and guest safety throughout the shift; manage and report all risk management issues per company standard; lead and support adherence to company uniform policy during shift.

Fiscally Fit:

• Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provide accurate inventory and reporting data; provide a sense of urgency when handling all Crewmembers and guest situations to ensure a successful restaurant operation

Guest Focused:

• Understand the purpose, rationale, requirements and desired results of all company driven programs and initiatives; actively collaborate, organize and support the restaurant to remain guest focused; manages the team execution of the service steps at the guest level; manages the team expectation of food quality and delivery.

QUALIFICATIONS:

• Minimum of High School Diploma or equivalent required, some College preferred
• Must be 18 years of age or older
• Minimum of 6 months of previous food service, retail or restaurant supervisory experience
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
• Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
• Takes initiative
• Has excellent verbal and written skills
• Is a brand ambassador both in and outside of the restaurant

ADDITIONAL REQUIREMENTS:

• Ability to lead, motivate, and empower the Cane’s Crewmembers to higher levels of performance
• Ability to align Crewmembers with Café Lola culture by balancing working hard and having fun.
• Ability to manage basic tasks and the restaurant’s Crewmembers
• Ability to recognize problems and problem solve
• Ability to set goals and convert plans into action

BENEFIT/PERKS:

• Annual Paid Vacation - Up to ten (10) days per calendar year
• Benefits/Insurance - Eligible for medical, dental, and vision on the first of the month after 60 days in the position
• Equity Opportunity - Equity opportunities will be evaluated upon consistent, superior personal and business performance as well as growth into the Area Manager or Director level, either of the two levels required to qualify for such consideration
• Complimentary Team Member Meal & Drink while on Shift
• 50% Discount off any item at any time