Crew Chief/Lead Mitigation Technician with IICRC Certification

PuroClean of Central Southwest Houston; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Online Mobile Courses

Paid Training for Career Advancement

Opportunity to Help People in Times of

Competitive Wages

Company parties

Free uniforms

Opportunity for advancement

Job summary

PuroClean of Central Southwest Houston is seeking a project team leader to manage and complete restoration jobs per work orders, respond to service calls, and ensure safe, efficient job flow from start to finish.

You will supervise production, coach technicians, maintain documentation, and build strong relationships with customers, insurance adjusters, and office staff while upholding the brand’s service standards.

Qualifications

• IICRC WRT Certification required; other IICRC certifications valued.
• Experience with restoration industry software is a plus (Dash, Mica, Docusketch, Encircle, ITEL App).
• Willingness to lead and coach teammates; strong organizational skills.
• Attention to detail, safety awareness, and ability to manage deadlines.

Responsibilities

• Manage and complete jobs per work orders; respond to service calls as needed.
• Set up efficient job flow and coordinate job requirements; ensure documentation is complete.
• supervise production work; monitor jobs from start to finish and enforce safety procedures.
• Communicate with commercial, insurance, and residential customers; maintain customer satisfaction.
• Coach production staff; manage preventive maintenance and asset care.

Skills

Leadership

Coaching

Attention to detail

Safety awareness

Multitasking

Education

IICRC WRT Certification

Tools

Dash

Mica

Docusketch

Encircle

ITEL App

Job description

Benefits:

• Company parties
• Free uniforms
• Opportunity for advancement

Perks:

• Online Mobile Courses
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Managing Customer Satisfaction and representing the brand
• Effectively perform all aspects of the production processes
• Continued development of production skills and expertise
• Financial asset and equipment management
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving jobsites with a clean and orderly appearance
• Coaching and training of production staff technicians
• Preventative maintenance on vehicles, equipment and oversight of facility maintenance
• Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications:

• Must have a IICRC WRT Certification (other IICRC certifications would be valued)
• Must know how to use Dash and Mica (Knowledge of other industry softwares such as Docusketch, Encircle, ITEL App, etc. would be a plus)
• Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
• Attention to details in organization, cleanliness and care for facility, assets and equipment
• Aptitude with record keeping, recording information and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time