MitigationRestoration Field Quality Assurance Leader

PuroClean of Burlington; Burlington (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid time off

Sick pay

Paid training

Online courses

Flexible scheduling

Help people in times of need

Job summary

PuroClean of Burlington is seeking a Project Team Leader to manage and complete jobs per PuroClean processes while responding to service calls as needed. You will set up efficient job flow, coordinate requirements, complete documentation, supervise production work, and monitor jobs from start to finish with safety in mind.

Reporting to the Project Manager, you will develop production skills, coach staff, and ensure customer needs are met with a compassionate, professional approach that

Qualifications

• 3 years direct industry experience.
• Willingness for continued learning and growth; ability to lead and coach teammates.
• Attention to detail in organization, cleanliness, and care for facility, assets, and equipment.
• Aptitude with record keeping and communicating messages clearly.
• Safety-minded with care and caution around teammates and customers.
• Ability to multitask, meet deadlines, and show leadership.
• Ability to lift at least 50 lbs and stand for prolonged periods.

Responsibilities

• Managing customer satisfaction and representing the brand.
• Effectively perform all aspects of the production processes.
• Continued development of production skills and expertise.
• Financial asset and equipment management.
• Following all uniform and policy guidelines in line with the Brand Identity Guide.
• Always leaving job sites with a clean and orderly appearance.
• Coaching and training of production staff technicians.
• Preventative maintenance of vehicles and equipment and oversight of facility maintenance.
• Ensure clear communication with office staff, immediate supervisor, and fellow technicians.

Job description

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Project Team Leader

Perks:

• Aggressive Competitive Wages
• Health Insurance
• Paid Time Off
• Sick Pay
• Paid Training for Career Advancement
• Online Mobile Courses
• Flexible Scheduling
• Opportunity to Help People in Times of Need

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow professionally and spiritually by serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to the Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service that sets up apart from our competitors in the industry.

Responsibilities:

• Managing Customer Satisfaction and representing the brand
• Effectively perform all aspects of the production processes
• Continued development of production skills and expertise
• Financial asset and equipment management
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving job sites with a clean and orderly appearance
• Coaching and training of production staff technicians
• Preventative maintenance of vehicles and equipment and oversight of facility maintenance
• Ensure clear communication with office staff, immediate supervisor, and fellow technicians

Qualifications:

• 3 years direct industry experience
• Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
• Attention to detail in an organization, cleanliness, and care for facility, assets, and equipment
• Aptitude with record keeping, recording information, and communicating ‘the message.’
• Awareness and respect for safety, using care and caution with teammates and customers.
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to lift at least 50 lbs. and be comfortable on your feet for prolonged periods of time