Mitigation Team Leader

PuroClean; Greenfield (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

PuroClean is seeking a Project Team Leader to manage and complete jobs in emergency property restoration services. You will ensure customer satisfaction, manage production processes, and mentor production staff.

This role requires strong leadership and communication skills, along with IICRC certifications in Water Restoration Technician and Applied Structural Drying. The position emphasizes a commitment to safety and customer service, providing a rewarding opportunity to help those in need.

Qualifications

• IICRC certifications in Water Restoration Technician (WRT) and Applied Structural Drying (ASD).
• Proven ability to lead and coach teammates.
• Strong attention to detail for organization and cleanliness.

Responsibilities

• Manage customer satisfaction and represent the brand.
• Perform all aspects of the production processes effectively.
• Coach and train production staff technicians.

Skills

IICRC Certifications in WRT & ASD

Leadership and coaching skills

Attention to detail

Communication and record-keeping skills

Safety awareness

Multitasking and organizational skills

Ability to lift 50 lbs

Job description

Project Team Leader

Opportunity to Help People in Times of Need.

Aggressive Competitive Wages.

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Perks

• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description

With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per workorder. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add‑on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add‑on sales are made to customers. Communications to Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities

• Managing Customer Satisfaction and representing the brand
• Effectively perform all aspects of the production processes
• Continued development of production skills and expertise
• Financial asset and equipment management
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving jobsites with a clean and orderly appearance
• Coaching and training of production staff technicians
• Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications

• IICRC Certifications in WRT & ASD
• Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
• Attention to details in organization, cleanliness and care for facility, assets and equipment
• Aptitude with record keeping, recording information and communicating
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time