Lead Project Technician

PuroClean; Ann Arbor (MI); On-site; USD 31,684 - 61,992; Full time

Benefits offered by this job

Flexible Scheduling

Paid Training

Bonus based on performance

Job summary

PuroClean is seeking a dedicated Lead Technician in Ann Arbor, MI, to join our team and assist in emergency restoration services for water, fire, and mold damage. In this role, you will communicate processes to customers, assess damages, and maintain safety protocols while supporting both residential and commercial projects.

The ideal candidate will have experience in the field, relevant IICRC certifications, and a commitment to delivering exceptional service in high-pressure situations. Opportunities for career advancement and training are available.

Qualifications

• Minimum 2 years field experience.
• Must pass respirator fit test and medical evaluation.
• Willingness for continued learning and growth.

Responsibilities

• Communicate the process to the customer and provide daily updates.
• Assess and evaluate job severity and extent of damages.
• Adhere to OSHA and company safety procedures.

Skills

Valid Driver’s License

Able to lift and carry equipment weighing up to 75 pounds

Tech Savvy

Attention to details

Education

IICRC Water Restoration Technician (WRT) Certification

IICRC Fire & Smoke Restoration Certification (FSRT)

IICRC Applied Structural Drying (ASD)

Tools

Company CRM

Xactimate

MICA / Mitigate

Job description

Benefits

• On the Job Training & Online Courses Available
• Flexible Scheduling
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Positive Company Culture
• Work Truck
• Free uniforms
• Training & development
• Bonus based on performance
• Opportunity for advancement

Perks

• Aggressive Competitive Wages (Range $23-$45 / hour depending on experience)
• On the Job Training & Online Courses Available
• Flexible Scheduling
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Positive Company Culture

Company and Culture

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description

With a ‘One Team’ mentality, you will perform services as assigned while following PuroClean® production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial jobsites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets us apart from our competitors in the industry.

Responsibilities

• The Lead Technician is responsible for:
• Communicate the process to the customer and provide daily updates to insurance partners and centers of influence.
• Assess and evaluate job severity and extent of damages.
• Understand and promote the operational systems used by the company:
  • Company CRM
  • Xactimate
  • MICA / Mitigate
• Be able to train new employees on the specific responsibilities for Technicians
• Maintain a professional, positive attitude and appearance at all times.
• Must be willing to wear company provided uniform.
• Develop a team culture with all field operations staff and other members of the organization
• Adhere to all OSHA and company safety procedures and standards.
• Understanding adherence to the following restoration procedures:
  • Water Damage Restoration Procedures
  • Mold Remediation Equipment and Procedures
  • Fire and Smoke Cleaning Tools and Procedures
  • Carpet Cleaning Equipment and Procedures
• Demonstrate a “can do” attitude at all times as a team player and complete all necessary paperwork when providing customer service.
• Maintain all equipment and vehicles at a clean and serviceable level at all times.
• Available 24 hours a day, 7 days a week to complete emergency jobs

Qualifications

• Valid Diver’s License and ability to drive company vehicles & insurable.
• Able to lift and carry equipment weighing up to 75 pounds.
• Able to work for extended time periods in large and confined spaces.
• Able to work for extended periods of time with appropriate respirator equipment – Must pass respirator fit test and medical evaluation.
• Minimum of 2 years field experience or;
• IICRC Water Restoration Technician (WRT) Certification REQUIRED and;
• IICRC Fire & Smoke Restoration Certification (FSRT) or;
• IICRC Applied Structural Drying (ASD).
• Tech Savy
• Willingness for continued learning and growth
• Attention to details in organization, cleanliness and care for facility, assets and equipment
• Aptitude with record keeping, recording information and communicating ‘the message’
• Awareness and respect for safety, using care and caution with teammates and customers
• Strength with multitasking and handling deadlines