Crew Chief

ServiceMaster Clean of Fraser Valley; Shrewsbury (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading restoration company is seeking an experienced Crew Chief to oversee emergency services in Shrewsbury, MA. The role requires industry experience, IICRC certifications, and strong leadership skills to manage crews effectively and ensure high-quality service during challenging situations.

Benefits

Tools and training provided

Flexible on-call rotation

Qualifications

• Experience supervising crews on various types of losses.
• Possess IICRC certifications.
• Ability to use meters and IR camera effectively.

Responsibilities

• Manage onsite emergency services and supervise work crews.
• Ensure proper communication with homeowners and property managers.
• Maintain effective project timelines during emergencies.

Skills

Supervising crews

Ability to operate a motor vehicle

Understanding of building materials

Use of mobile devices

Knowledge of air mover calculation

Fluency in English

Education

IICRC WRT, ASD, AMRT designation

Job description

Position: Crew Chief

Reports to: Operations Manager

Location: Shrewsbury, MA

Why Join the Team?

Paul Davis is an industry leader in restoration and reconstruction services for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and are offering career opportunities for individuals who want purpose out of their work. We love creating opportunities for our team members, providing industry leading training and giving opportunities to become experts through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Team is on the front lines of restoring our communities by being first on site after disasters strike (i.e. floods, fires).

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You?

Serving others when disasters affect customer’s properties is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and must love to help people. It is challenging to quickly build trust with a client when performing emergency services in a home after disaster strikes. The Lead Restoration Technician will run the onsite emergency services activity. They are our first onsite point of contact with the homeowner or property manager and play a critical role in the overall success and experience for ES projects. A well-balanced, organized and experienced individual who communicates well will fit this role best. Experience is a must!

Job Summary:

We are looking to add an experienced Crew Chief (Lead Technician) to our rapidly growing Shrewsbury, MA based emergency restoration company. The qualified candidate will have industry experience, be capable of managing work crews on job sites. Reconstruction knowledge is helpful but not required. Starting pay is above industry standards. Typical work shifts are 8:00 a.m. to 4:30 p.m.; however, overtime may be required to meet project deadlines and to properly serve emergency events which occur on a 24/7 basis. Crew Chiefs are part of an on-call rotation with schedules being posted quarterly (There is flexibility with the rotation.) Tools, OSHA and IICRC training are provided by the company.

Key Skills and Attributes:

• Demonstrated experience supervising crews (up to 10 people) on residential, commercial and Industrial losses.
• Eligible to operate a motor vehicle.
• Carry current IICRC WRT, ASD, and AMRT designation.
• Must demonstrate proper use of appropriate meters and IR camera, understanding of affected vs unaffected building materials and contents.
• Demonstrate ability to draw a sketch, read floor plan, complete a Moisture Content Log, complete a Psychometric Log and determine drying goals.
• Ability to use mobile devices for collection of data and time.
• Demonstrate an understanding of air mover calculation and dehumidification charts.
• Working knowledge of IICRC S500 Water Damage Standard.
• Working knowledge of IICRC S520 Mold Remediation Standard.
• Possess a sense of urgency, professional demeanor, positive attitude, strong work ethic and morals.
• English language literacy and fluency a must. Bilingual ability is a plus.

Physical Demands:

• Frequent lifting in excess of 50 lbs.
• Access and mobility in tight spaces.
• Sustained periods of standing, sitting, walking, bending, and kneeling.
• Ability to work long hours when needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions