Crew and Shift Leader

Chestnut Land Company; Orlando (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Great hours

Employee discount

Paid training

Health insurance

401(k) matching

Tuition reimbursement

Job summary

Chestnut Land Company at The Florida Mall in Orlando is hiring Crew Members and Shift Leaders for Auntie Anne's. Crew members prepare and serve pretzels, greet customers, and keep the store clean in a fast-paced environment. Shift Leaders oversee daily operations, train staff, and ensure top quality and safety standards.

Pay starts at $15.00/hour for crew and $16.50/hour for shift leaders, plus tips. We offer great hours aligned with mall operations, employee discounts, paid training, and

Qualifications

• Age 16+ requirement for Crew
• Age 18+ requirement for Shift Leader

Responsibilities

• Crew: Prepare, bake, and serve fresh pretzels and specialty beverages.
• Crew: Greet customers warmly and take orders with speed and enthusiasm.
• Crew: Maintain a clean, sanitized storefront and kitchen area.
• Shift Leader: Oversee daily restaurant operations in the absence of management.
• Shift Leader: Lead by example to maintain high standards of food quality, guest service, cleanliness, and safety.
• Shift Leader: Manage shift scheduling, training, and cash handling.

Job description

Chestnut Land Company is the #1, largest and fastest growing domestic franchise partner of Auntie Anne's Soft Pretzels! We have 92 locations in 16 states throughout the Midwest and along the Eastern Seaboard. We're proud to say this is a great place to start a career, grow professionally, and make a difference. It is a place where everyone's voice is heard, where fun is the rule rather than the exception, and where you are recognized for your efforts and achievements.

What we believe in!

Get Schooled

We provide the training and support you need to continue to grow and advance. Learn how to become a ROCKSTAR employee, or at least how to make some dough!

Leave your mark

We have a strong passion for pretzel making and are committed to customer service and satisfaction. Our dedication to make a difference has formed strong partnerships with Alex's Lemonade Stand to battle childhood cancer, as well as the Children’s Miracle Network and the Food Donation Connection.

Be rewarded in style

If this is your 1st job or you are a seasoned vet you will still be rewarded. All employees can enjoy a 401K and paid vacation, and once you reach management join us on an annual company convention to Las Vegas or Jamaica! No, really.

Work together, Play together

There's a lot of hard work that goes into serving and supporting our loyal customers, but we work hard and we like to play harder. After all, we make pretzels so it's impossible NOT to have fun here.

MANAGEMENT BENEFITS

Assistant Managers and Up

Our benefits program is designed to attract, retain, and engage top talent like YOU!

• Competitive salary structure
• Optional dental and vision
• 401K; 4% matching
• Employee + dependent life insurance
• Paid vacation
• Paid time off

TEAM BENEFITS

Crew and Shift Managers

You don't have to reach upper management to be rewarded here!

• Competitive wages
• 401K; 4% matching
• Paid vacation after 1 year
• Complimentary meals
• Free uniforms

Position:Crew and Shift Leader

Location: Orlando, FL

Job Id:3101-FL149

# of Openings:1

Auntie Anne's: Crew & Shift Leaders – The Florida Mall
At Auntie Anne’s, we are famous for our homemade, freshly baked, golden-brown soft pretzels served with a smile! Come grow your career with Chestnut Land Company, the largest and fastest-growing domestic franchise partner of Auntie Anne’s Pretzels.

What We Offer:

• Great Hours: Mall operating hours mean no late nights or early mornings!
• Employee Discount: Enjoy delicious perks while you work.
• Paid Training: We set you up for success from day one.
• Comprehensive Benefits: Potential eligibility for Health, Dental, Vision, Life Insurance, and a 401(k).
• Career Advancement: Direct pathways to move up within our rapidly growing company.
• Tuition Reimbursement: We invest in your education and your future.

CREW MEMBER
Pay:$15.00/hour + tips (Tips average an additional $2–$3/hour!)
Role Overview:Crew Members work together to deliver a high-quality guest experience. You will roll, bake, and serve our world-famous products in a fast, fun, and friendly environment.

Key Responsibilities:

• Prepare, bake, and serve fresh pretzels and specialty beverage products.
• Greet customers warmly and take orders with speed, accuracy, and enthusiasm.
• Maintain a clean, sanitized, and welcoming storefront and kitchen area.

Age Requirement: Must be 16 years of age or older.

SHIFT LEADER
Pay: $16.50/hour + tips (Tips average an additional $2–$3/hour!)
Role Overview:Shift Leaders direct daily restaurant operations in the absence of the General Manager and Assistant Manager. You will lead by example to maintain the highest standards of food quality, guest service, cleanliness, and workplace safety.
Key Responsibilities:

• Oversee team performance, monitor employee breaks, and manage shift scheduling/overtime.
• Assist in training, coaching, and welcoming new crew members.
• Ensure product quality and excellent customer service remain consistent all day.
• Handle basic shift-reporting and cash-drawer management.

Age Requirement: Must be 18 years of age or older.

About Our Franchise:
Chestnut Land Company is a proud franchisee of Auntie Anne’s and Cinnabon. Founded in 1994 and headquartered right here in Boardman, Ohio, we have grown to operate over 100 locations across 14 states—occupying some of the country’s most prestigious indoor malls, open-air shopping venues, and outlet centers.

We are recognized industry leaders who pride ourselves on creating memorable experiences for our customers and a vibrant workplace for our team. This is a fantastic place to launch a career, grow professionally, and truly make a difference. Here, everyone’s voice is heard, hard work is celebrated, and fun is always the rule! #CLC