Crew and Shift Leader

Chestnut Land Company; Mentor (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Tips

Health insurance

Dental

Vision

401(k)

Paid training

Employee discounts

Tuition reimbursement

Job summary

Chestnut Land Company in Mentor, OH is hiring for Crew and Shift Leader at Auntie Anne’s inside Great Lakes Mall. You’ll prep, bake, and serve pretzels, greet customers, and keep a clean, efficient workstation.

Shift Leaders supervise in the absence of managers, help train staff, and ensure food quality and safety while maintaining great customer service.

We offer competitive pay ($13.00–$14.50 per hour) plus tips, flexible mall hours, and opportunities for growth and tuition reimbursement.

Responsibilities

• Prep, bake, and serve pretzels and other menu items.
• Greet customers and take orders in a friendly, accurate, and efficient manner.
• Maintain clean and organized workstations.

Skills

Customer service

Teamwork

Cash handling

Job description

Chestnut Land Company is the #1, largest and fastest growing domestic franchise partner of Auntie Anne's Soft Pretzels! We have 92 locations in 16 states throughout the Midwest and along the Eastern Seaboard. We're proud to say this is a great place to start a career, grow professionally, and make a difference. It is a place where everyone's voice is heard, where fun is the rule rather than the exception, and where you are recognized for your efforts and achievements.

What we believe in!

Get Schooled

We provide the training and support you need to continue to grow and advance. Learn how to become a ROCKSTAR employee, or at least how to make some dough!

Leave your mark

We have a strong passion for pretzel making and are committed to customer service and satisfaction. Our dedication to make a difference has formed strong partnerships with Alex's Lemonade Stand to battle childhood cancer, as well as the Children’s Miracle Network and the Food Donation Connection.

Be rewarded in style

If this is your 1st job or you are a seasoned vet you will still be rewarded. All employees can enjoy a 401K and paid vacation, and once you reach management join us on an annual company convention to Las Vegas or Jamaica! No, really.

Work together, Play together

There's a lot of hard work that goes into serving and supporting our loyal customers, but we work hard and we like to play harder. After all, we make pretzels so it's impossible NOT to have fun here.

MANAGEMENT BENEFITS

Assistant Managers and Up

Our benefits program is designed to attract, retain, and engage top talent like YOU!

• Competitive salary structure
• Optional dental and vision
• 401K; 4% matching
• Employee + dependent life insurance
• Paid vacation
• Paid time off

TEAM BENEFITS

Crew and Shift Managers

You don't have to reach upper management to be rewarded here!

• Competitive wages
• 401K; 4% matching
• Paid vacation after 1 year
• Complimentary meals
• Free uniforms

Position: Crew and Shift Leader

Location: Mentor, OH

Job Id:3083-OH111

# of Openings:1

Crew and Shift Leader – Auntie Anne’s (Great Lakes Mall)

About Us
Auntie Anne’s is known for our homemade, freshly baked, golden-brown soft pretzels served with a smile! Come grow with Chestnut Land Company, the largest and fastest-growing domestic franchise partner of Auntie Anne’s Pretzels.

We Offer:

• Competitive Pay: $13.00–$14.50/hour + TIPS (Tips average an additional $2.00–$3.00/hour!)
• Great Schedule: Mall hours mean no late nights or early mornings.
• Perks: Employee discounts and paid training.
• Benefits: Potential eligibility for health, dental, vision, and life insurance, plus a 401(k).
• Growth: Opportunities to advance within the company and tuition reimbursement.

CREW MEMBER (Age 16+)

Crew members deliver a high-quality experience by prepping, baking, and serving our signature products. You will work collaboratively with a dynamic team to keep operations running smoothly.

• Prep, bake, and serve pretzels and other menu items.
• Greet customers and take orders in a friendly, accurate, and efficient manner.
• Maintain clean and organized workstations.

SHIFT LEADER (Age 18+)

The Shift Leader directs store operations in the absence of the General Manager and Assistant Manager. You will ensure the highest standards of food quality, service, cleanliness, and workplace safety.

• Monitor employee breaks, overtime, and scheduling.
• Assist with training and onboarding new team members.
• Prep, bake, and serve products while delivering excellent customer service.

About Our Franchise

Chestnut Land Company is a proud franchisee of Auntie Anne’s and Cinnabon. Founded in 1994, we have grown to become the largest domestic franchise partner of Auntie Anne’s Soft Pretzels. Headquartered in Boardman, Ohio, we operate over 100 locations across 14 states—occupying premier indoor and outdoor malls, shopping venues, and outlet centers.

We are recognized industry leaders who pride ourselves on providing memorable experiences for both our customers and employees. This is a great place to start a career, grow professionally, and make a difference. Here, everyone’s voice is heard, hard work is recognized, and fun is the rule rather than the exception!
#CLC