Crestron Smart Home Technician - Luxury A/V & Automation

Bravas; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA/FSA

401(k), PTO, and paid holidays

Job summary

BRAVAS, the nation’s #1 luxury technology integrator, is seeking a Service Technician specializing in Crestron Home to join our team and deliver exceptional client experiences through expert service, troubleshooting, and system maintenance across premium residential projects.

In this hands-on, client-facing role, you will diagnose, repair, and support smart home systems with Crestron, Control4, Lutron, and Savant, coordinating with the Service Manager and providing in-person and remote training

Qualifications

• 5+ years of experience in residential A/V or smart home system installation or service preferred.
• Strong understanding of A/V, security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare).
• Ability to read and interpret home schematics, plans, and CAD drawings.
• Solid troubleshooting skills and comfort working independently in client environments.
• Strong communication and client service skills with a professional demeanor.
• Basic computer skills and ability to quickly learn job management software.
• Valid driver’s license and clean driving record.
• Ability to pass a background check; security license preferred.

Responsibilities

• Diagnose and resolve issues with installed systems including Crestron, Control4, Lutron, HomeWorks & Savant.
• Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment.
• Utilize remote access tools to repair and stabilize network-based systems.
• Set up remote monitoring platforms and enroll clients in appropriate support plans.
• Coordinate with the Service Manager to track, document, and resolve recurring service issues.
• Communicate effectively with manufacturer tech support when necessary.
• Manage part replacements, track orders, and ensure timely completion of repairs.
• Identify opportunities for system upgrades or replacements and share recommendations with the team.
• Deliver exceptional client service, training, and support in person and remotely.
• Maintain accurate records of work orders, time entries, and job costing.
• Participate in on-call rotation as assigned.
• Maintain company tools, vehicles, and assets responsibly.
• Protect client privacy and uphold the integrity of home and network security at all times.

Job description

BRAVAS, the nation’s #1 luxury technology integrator, is seeking a Service Technician specializing in Crestron Home to join our team and deliver exceptional client experiences through expert service, troubleshooting, and system maintenance across premium residential projects.

In this hands-on, client-facing role, you will diagnose, repair, and support smart home systems with Crestron, Control4, Lutron, and Savant, coordinating with the Service Manager and providing in-person and remote training