Credit Union Digital Branch Manager

University of Southern California; Los Angeles (CA); On-site; USD 107,000 - 110,000; Full time

Benefits offered by this job

Medical through USC Network

Dental benefits

Vision benefits

PTO and holidays

Job summary

USC Credit Union is seeking an experienced Digital Branch Manager to lead the operations, performance, and growth of our digital branch in Los Angeles. You will oversee a high-performing lending and digital service team, driving member growth, retention, and operational efficiency while delivering a seamless digital experience.

The ideal candidate has a Bachelor's degree and at least 5 years in financial services, with strong knowledge of lending technology and sales management.

Qualifications

• Bachelor’s degree in finance, business management, or related field.
• Minimum 5 years of related experience in financial services or credit union environments.
• Strong knowledge of financial services and/or credit union industry.
• Sales management experience including training, motivating, and coaching.

Responsibilities

• Set goals, monitor work, and evaluate results to meet production objectives.
• Partner with internal and external stakeholders to optimize the online experience and achieve new member and loan goals.
• Analyze metrics and provide periodic reports on product performance, service quality, and member value.
• Assess member usage of remote products and drive adoption of remote channels.
• Ensure compliance with regulatory requirements (Privacy Act, BSA, OFAC).
• Formulate and administer department policies.

Skills

Team leadership

Sales management

Lending technology

Communication skills

Interpersonal skills

Innovation

Education

Bachelor's degree

Job description

USC Credit Union is seeking an experienced Digital Branch Manager to lead the operations, performance, and continued growth of our digital branch. This role will oversee the delivery of a seamless, member-focused digital experience while driving lending production, new member growth, retention, and operational efficiency. The Branch Manager will lead a high-performing lending and digital service team, establish performance expectations, monitor key metrics, and identify opportunities to improve digital products, processes, and member interactions. This leader will have the opportunity to shape how members engage with the credit union digitally, while also driving meaningful business results through lending, new member growth, and operational excellence.

Responsibilities

• Sets goals, monitors work, and evaluates results to ensure that branch objectives meet production requirements, while aligning with the mission of USC Credit Union.
• Partners with internal stakeholders and external partners to optimize and continually improve the online experience, achieve new member and loan goals, and increase retention.
• Analyzes departmental metrics to provide periodic reports on product performance, service quality, member value and departmental key performance indicators in support of progress toward USCCU strategic and operational goals.
• Analyzes member usage of remote products and works with Member Experience leadership and the Marketing team to increase demand, uses, and efficiencies of remote delivery channels.
• Ensures department meets and complies with all regulatory requirements, including the Privacy Act, BSA, and OFAC regulations.
• Participates in formulating and administering department policies.

Ideal Candidate

• Bachelor's degree preferred (finance, business management or related field).
• Minimum 5 years of related experience.
• Strong knowledge of financial services and/or credit union industry.
• Knowledge and experience in sales management, including selling techniques, training, motivating, and coaching.
• Passion and curiosity for innovation and technology.
• Experience with a broad array of lending technology relevant to enhancing the member experience.
• Hands‑on financial leader with great communication, presentation, collaboration, consensus‑building and listening skills.
• Ability to exercise discretion and independent judgment.
• High EQ and interpersonal skills to model a superior level of member service.

Compensation

The salary range for this position is $106,978.51 to $110,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Why USC Credit Union is a great place to work

• Medical through USC Network: https://employees.usc.edu/medical/
• Dental: https://employees.usc.edu/dental/
• Vision: https://employees.usc.edu/vision/
• Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/
• Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/
• Tuition reimbursement: https://employees.usc.edu/tuition-benefits/
• Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/
• Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/
• WorkWell Center that provides programs, resources, and services to benefits‑eligible staff and their dependents, that help them thrive in all areas of work‑life wellness: https://workwell.usc.edu/
• Other generous perks and discounts: https://employees.usc.edu/perks/

Minimum Education

• Minimum Education: Bachelor's degree
• Combined experience/education as substitute for minimum education

Minimum Experience

• Minimum Experience: 5 years

Minimum Field of Expertise

• Minimum Field of Expertise: Five years’ experience in product and/or channel management at a credit union or other financial institution, or within a direct‑to‑consumer or retail environment.

Qualifications

• In-depth knowledge of loan documentation policies and procedures, and working knowledge of related Department of Motor Vehicles procedures.
• Proficient verbal and written communication skills.
• Excellent analytical and project management skills.

Equal Opportunity Employer

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke‑free environment Digital Accessibility.

USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.