Credit Union Agents Needed

Universal Fidelity LP; Houston (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Full-time opportunities

Job summary

Universal Fidelity LP in Katy, TX seeks a First Party Loan Resolution Specialist to work with Credit Union members on early-stage delinquencies. You will collect on delinquent loans, educate members on options, and negotiate repayment plans to cure. The role emphasizes compliance, teamwork, and a positive, growth‑oriented environment, with full‑time opportunities and a benefits package.

Qualifications

• Excellent customer service and communication skills.
• Ability to negotiate and resolve delinquency plans.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Collect on delinquent consumer loans and negative shares while adhering to policies and laws.
• Educate members on options and create repayment plans for cure.
• Follow up on delinquent loans to ensure payment commitments are kept.

Job description

Universal Fidelity has immediate openings for First Party Credit Union Agents!

The position of First Party Loan ResolutionSpecialist is responsible for providing a high level of customer service while working with our Credit Union members to resolve early-stage delinquencies.

Essential Job Functions and Accountability

• Collects on consumer loans that are delinquent, including charge-off loans and negative shares. Accurately gathers facts and notates all collection and communication efforts.
• Performs all activities related to collecting amounts due on delinquent loans and negative shares in compliance with department work standards, Client policies, procedures, federal and state laws.
• Educates members on all options available by offering suggestions on how to meet financial obligations and determine a plan of resolution for full cure.
• Resolve delinquent loan status by performing standard due diligence practices, analyzing member situation, negotiating, and securing acceptable repayment arrangements.
• Follows-up and monitors delinquent loans/shares to ensure promised arrangements are kept.
• Meets and/or exceeds monthly collection audits, performance measures and goals.
• Participates in team meetings and activities and encourages a positive workplace environment.
• Works as part of a highly productive team to achieve departmental service levels and performance expectations.

UFLP offers a benefit package that includes medical, dental, vision and more!

• Full-time opportunities available!
• UFLP will provide continued development after training to ensure your success.
• You must be dependable, competitive, and motivated to grow!
• Bilingual is a Plus!
• Teller experience is a Plus!
• Collections experience is a Plus!
• We are located in Katy, Tx.
• Hourly $15.75

WE HAVE A POSITIVE CAN-DO ATTITUDE AT UFLP – We go above and beyond our role to get things done for our customers and our teammates.