Credit Specialist (Charlotte, NC)

United Rentals (N A); Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & PromotionalOp</n>

Job summary

United Rentals, Inc. is seeking a Credit Specialist to join our Charlotte, NC team onsite. You will assess, negotiate, and collect on open accounts receivable, acting as the liaison between customers and branches while meeting targets in our Credit Playbook.

The role emphasizes strong analytical skills, effective communication, and collaboration with Credit Management to resolve billing issues and drive timely collections. Training provided.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3–5 years of related finance experience, collection preferred.
• Strong Excel and MS Office skills, with ability to perform complex reconciliations.
• Experience with web-based workflow solutions is a plus.
• Excellent math, verbal and written communication; highly organized.

Responsibilities

• Meet established collection goals and metrics per Credit Playbook.
• Contact customers via phone, email, and letters to collect past-due balances.
• Review and prepare credit recommendations for escalation when needed.
• Negotiate payment arrangements and plans with customers.
• Coordinate with Credit Management and field operations to resolve billing issues.
• Handle information requests, invoicing, and disputes efficiently.

Skills

Excel

Account reconciliations

Communication

Organizational skills

Driver's license

Finance experience

Workflow software

Education

Bachelor's degree or equivalent experience

Tools

Web-based Workflow Solution software

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Credit Specialist, your ability to assess, negotiate and collect on open account receivables will be key. As our liaison between customers and branches, you will help us maintain positive relationships while meeting the established goals and objectives of our Credit Playbook/Credit Management team.

**This is onsite in Charlotte, NC**

What you'll do:

• Responsible for meeting established goals and objectives as determined by Credit Playbook/Credit Management
• Responsible to meet all established metrics including those associated with contacting customers and collecting past due balances for assigned accounts receivable portfolio through a range of techniques, including telephone, email, facsimile and automated collection letters
• Collect, review, evaluate and prepare credit recommendations for Credit Supervisor on additional action deemed appropriate and necessary to collect past due balances
• Assist in the negotiation of payment arrangements and plan
• Communicate progress and concerns with Credit Management Team on a regular basis
• Work with field operations to review and resolve customer billing issues and disputes
• Resolve any additional information requests, invoicing, billing issues documentation requests and disputes that may be brought up by the customers
• Other duties assigned as needed

Requirements:

• Bachelor's degree or equivalent experience preferred
• 3-5 years of related finance experience (collection experience preferred)
• Strong Microsoft Office skills, particularly Excel
• Ability to complete complex account reconciliations with a customer-focused approach
• Web-Based Workflow Solution software experience preferred
• Strong math and verbal/written communication skills
• Superior organizational and time-management skills
• Valid Driver's license is required

For the first 30 days of training, your orientation is scheduled Monday - Friday, 9:00AM to 5:00PM. After successful completion of training, your specific schedule is Monday - Friday, 8:00AM to 5:00PM.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture
• Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive your success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.