Outbound Sales Rep - Business Development Contact Center

1010 United Rentals, Inc.; Charlotte (NC); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opps

Additional Vacation

Early Wage Access

Paid Sick Leave

Inclusive culture

Job summary

United Rentals, Inc. in Charlotte, NC is seeking an Outbound Sales Rep to support new and existing customers through proactive outbound sales and personalized account management.

You will provide expert consultation on equipment usage, job-site management, and rental processes, while driving growth in used equipment and parts sales, and coordinating with branch teams to ensure customer satisfaction.

Qualifications

• College degree preferred or equivalent combination of education and experience.
• 1 year sales and/or construction equipment experience.
• Prior Inside Sales with Outbound calling preferred.
• Proficient in Microsoft Office: Word, Excel, Outlook.
• Reliable, dependable and professional.
• Position may require flexibility in days and hours of work schedule.
• Excellent time management and efficiency skills.
• Excellent organizational and communication skills.
• This position is deemed Safety Sensitive for United Rentals’ policies and procedures.

Responsibilities

• Qualify and quantify the needs of our existing customer base by utilizing CRM program, SalesForce.com, and persuasive selling techniques.
• Process rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business.
• Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business.
• Communicate to a customer any terms/conditions applying to a request.
• Validate and Collect primary decision maker's contact information and customer needs for use on future sales and marketing campaign.
• Identify and qualify an equipment request to ensure it will suite the customer's requirements.
• Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition.
• Coordinate with all inside and outside branch staff to ensure customer satisfaction.
• Support & learn about branch operations.
• Learn accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, territory management.
• Coordinate with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel.
• Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures.
• Other duties assigned as needed.

Skills

Sales experience

Salesforce

MS Office

Communication skills

Time management

Education

College degree preferred

Tools

RentalMan

Salesforce

Microsoft Office

Job description

Great company. Great people. Great opportunities.

As an Outbound Sales Rep, you’ll be instrumental in supporting new and existing customers through outbound sales and personalized account management.

Our customers expect expert consultation regarding equipment usage, job site management, inventory cost-control measures, and above all else, a frictionless rental process.

In this role you will help manage our customer’s needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses.

What you'll do:

• Qualify and quantify the needs of our existing customer base by utilizing CRM program, SalesForce.com, and persuasive selling techniques
• Process rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business
• Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business
• Communicate to a customer any terms/conditions applying to a request
• Validate and Collect primary decision maker's contact information and customer needs for use on future sales and marketing campaign
• Identify and qualify an equipment request to ensure it will suite the customer's requirements
• Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition
• Coordinate with all inside and outside branch staff to ensure customer satisfaction
• Support & learn about branch operations
• Learn accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, territory management
• Coordinate with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel
• Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures
• Other duties assigned as needed

Requirements:

• College Degree preferred or equivalent combination of education and experience
• 1 year sales and/or construction equipment experience.
• Prior Inside Sales with Outbound calling preferred
• Proficient in Microsoft Office: Word, Excel, Outlook
• Reliable, dependable and professional
• Proficient in RentalMan, and in utilization of the various tools and resources available to Customer Care Center
• Position may require flexibility in the days and hours of work schedule
• Excellent time management and efficiency skills
• Excellent organizational and communication skills
• This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family.

In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation
• Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture
• Explore our comprehensive U.S. benefit offerings
• For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.

If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand. In North America, the company operates in 49 states, every Canadian province and Puerto Rico.