Credit Specialist

1010 United Rentals, Inc.; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

United Rentals, Inc. is seeking a Credit Specialist to assess, negotiate and collect on open accounts receivable while serving as the liaison between customers and branches.

You will help us meet the Credit Playbook goals, support billing issue resolution with field operations, and communicate progress with Credit Management on a regular basis.

Qualifications

• Bachelor's degree or equivalent experience required (preferred).
• 3–5 years of related finance/collections experience.
• Strong Excel, math, and communication skills; time management.

Responsibilities

• Meet established goals and collect past due balances for assigned accounts receivable portfolio.
• Collect, review, evaluate and prepare credit recommendations for Credit Supervisor.
• Negotiate payment arrangements and plans.
• Communicate progress with Credit Management on a regular basis.
• Work with field operations to review and resolve billing issues and disputes.
• Resolve information requests, invoicing, billing issues and disputes.
• Other duties as needed.

Skills

Communication skills

Time management

Customer-focused

Account reconciliations

Education

Bachelor's degree or equivalent experience

Tools

Excel

Web-Based Workflow Solution

Job description

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Credit Specialist, your ability to assess, negotiate and collect on open account receivables will be key. As our liaison between customers and branches, you will help us maintain positive relationships while meeting the established goals and objectives of our Credit Playbook/Credit Management team.

What you'll do:

Responsible for meeting established goals and objectives as determined by Credit Playbook/Credit Management Responsible to meet all established metrics including those associated with contacting customers and collecting past due balances for assigned accounts receivable portfolio through a range of techniques, including telephone, email, facsimile and automated collection letters Collect, review, evaluate and prepare credit recommendations for Credit Supervisor on additional action deemed appropriate and necessary to collect past due balances Assist in the negotiation of payment arrangements and plan Communicate progress and concerns with Credit Management Team on a regular basis Work with field operations to review and resolve customer billing issues and disputes Resolve any additional information requests, invoicing, billing issues documentation requests and disputes that may be brought up by the customers Other duties assigned as needed

Requirements:

Bachelor's degree or equivalent experience preferred 3-5 years of related finance experience (collection experience preferred) Strong Microsoft Office skills, particularly Excel Ability to complete complex account reconciliations with a customer-focused approach Web-Based Workflow Solution software experience preferred Strong math and verbal/written communication skills Superior organizational and time-management skills Valid Driver's license is required

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave

An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings For Canadian benefits, click here United Rentals, Inc.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.

If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand. In North America, the company operates in 49 states, every Canadian province and Puerto Rico.