Credit Services Associate II

HD Supply Canada, Inc; Santee, Northern (CA, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) with company match

Paid holidays and vacation

Paid sick time

Life and AD&D Insurance

Disability Insurance

Commuter benefits

Tuition reimbursement

Employee assistance program

Adoption and surrogacy assistance

Job summary

HD Supply Canada, Inc. is seeking a Credit Services Associate II in Santee, CA. The role focuses on managing the credit review workflow and ensuring timely order processing while coordinating with customers to secure payments and release pending orders.

Responsibilities include handling high volumes of orders, communicating with credit and collections teams, and escalating data discrepancies to ensure accurate scheduling and delivery.

Qualifications

• HS Diploma or GED required or strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2–5 years of experience in area of responsibility.

Responsibilities

• Manage order workflow for credit-reviewed orders to ensure timely handling and release.
• Launch outbound collection calls to past-due accounts to secure payment and enable order releases.
• Submit credit limit increase requests to management to expand spend capacity.
• Process large volumes of pending orders requiring credit/collections input.
• Monitor orders and communicate progress to management; resolve data discrepancies.

Education

HS Diploma or GED

Job description

## Credit Services Associate IIApply: Santee-CA-US: Full time: Posted Yesterday: R26005388**Job Summary**Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing the pending orders. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables..**Major Tasks, Responsibilities, and Key Accountabilities*** Performs accurate and timely entry of customer selection(s) into order processing system. Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.* Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released.* Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers.* Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members.* Monitors orders using system reports and communicates progress to management. Proactively communicates to resolve discrepancies in data that may prevent accurate or timely order processing. Identifies and escalates gaps in company and customer ordering information.* Work in conjunction with the field, customers, and other internal teams to ensure orders are completed in a timely manner.* Performs other duties as assigned.**Nature and Scope*** Refers complex, unusual problems to supervisor.* Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.* None.**Work Environment*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.* No travel required.**Education and Experience*** HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. ***For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:*****Pay Range**$21.54-$26.01 Hourly HDS provides the following benefits to all permanent full-time associates:* Medical (with Prescription drug coverage), dental, and vision plans* Health care and Dependent Care FSA (as applicable)* 401(K) with company match* Paid Holiday, Vacation, Personal Time, and Wellness Day* Paid Sick Time* Life and Accidental Death & Dismemberment Insurance* Short and Long-term Disability Insurance* Critical Illness Insurance* Accident Insurance* Whole Life insurance* Commuter Benefits* Tuition Reimbursement* Employee Assistance Program* Adoption and Surrogacy Assistance