Credit Services Associate II

HD Supply Management, LLC (USA); Santee (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical with prescription drugcoverage

Dental plans

Vision plans

401(K) with company match

Paid holidays and vacation

Paid sick time

Life and AD&D insurance

Disability insurance

Commuter benefits

Tuition reimbursement

Job summary

HD Supply Management, LLC (USA) seeks a dedicated Order and Credit Specialist to manage the assigned workflow, focusing on orders under credit review for past-due reasons. You will communicate with customers to obtain payment, gather account information, and release accurate orders.

Collaboration with credit and collections ensures disputes are resolved promptly and receivables are collected. You will enter orders, monitor progress, and coordinate with field and internal teams to maintain timely

Qualifications

• Hs diploma or GED required or strongly preferred.
• 2–5 years of experience in order processing or collections.
• Experience with credit review and past-due accounts.
• California-based candidates preferred due to local pay range guidance.

Responsibilities

• Performs accurate and timely entry of customer selections into the order processing system.
• Monitors and tracks customer orders to ensure on-time delivery per credit standards.
• Launches outbound collection calls to collect past-due balances to release orders.
• Submits credit limit increase requests to management to enable order releases.
• Processes large volumes of pending orders for review/release in absence of dedicated staff.
• Monitors orders with system reports and communicates progress to management.
• Proactively resolves data discrepancies affecting timely processing.
• Identifies and escalates gaps in ordering information; coordinates with field and internal teams.

Skills

Order processing

Credit & collections

Customer communication

Data gathering

Problem resolution

Education

HS Diploma or GED

Tools

Order processing system

Credit management tools

Job description

Job Summary

Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing the pending orders. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables.

Major Tasks, Responsibilities, and Key Accountabilities

Performs accurate and timely entry of customer selection(s) into order processing system. Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery. Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released. Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers. Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members. Monitors orders using system reports and communicates progress to management. Proactively communicates to resolve discrepancies in data that may prevent accurate or timely order processing. Identifies and escalates gaps in company and customer ordering information. Work in conjunction with the field, customers, and other internal teams to ensure orders are completed in a timely manner. Performs other duties as assigned.

Nature and Scope

None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA.

Pay Range

Job Seekers: Pay Range $21.54-$26.01 Hourly

Benefits

• Medical (with Prescription drug coverage)
• dental
• vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.