Credit Services Associate

Insight Global; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

HD Supply in New Braunfels, Texas is seeking entry-level Credit Inbound Associates to join its Credit Inbound team. This role handles a high volume of customer credit inquiries and acts as the primary entry point into the credit organization, with on-site work required.

You will handle inbound calls, provide account information, collect payments where appropriate, and support other teams with credit holds and order questions.

Qualifications

• High-volume customer service experience with 50–70 calls per day.
• Ability to collect payment professionally and confidently.
• Reliable and able to work fully onsite.
• Able to pass background and drug screening before start date.
• Available to start on 5/11.

Responsibilities

• Handle a high volume of inbound calls (approximately 60 calls per day) from customers, internal departments, and sales teams
• Serve as the first point of contact for credit-related inquiries
• Provide account information including balances, invoice copies, statements, and basic account status
• Collect payment on every call when applicable
• Route calls to collections or other departments when requests fall outside scope
• Support internal Customer Care and Sales teams with credit holds, account status, and order-related questions
• Maintain a "short and sweet" call approach focused on quick resolution and high efficiency

Skills

Customer service

60 calls per day

Payment collection

On-site work

Background check

Start date availability

Job description

HD Supply is seeking entry-level Credit Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team serves as the front line for all customer credit inquiries and acts as the primary entry point into HD Supply's broader credit organization. Most employees across credit, collections, and account services, including the senior manager, begin their careers on this team and are promoted internally.

Key Responsibilities:

• Handle a high volume of inbound calls (approximately 60 calls per day) from customers, internal departments, and sales teams
• Serve as the first point of contact for credit-related inquiries
• Provide account information including balances, invoice copies, statements, and basic account status
• Collect payment on every call when applicable ("collect on every call" model)
• Route calls to collections or other departments when requests fall outside scope
• Support internal Customer Care and Sales teams with credit holds, account status, and order-related questions
• Maintain a "short and sweet" call approach focused on quick resolution and high efficiency

Must Haves:

• Prior customer service experience (50-70 calls/day)
• Ability to collect payment professionally and confidently
• Reliable and able to work fully onsite
• Able to pass background and drug screening prior to start
• Available to start on 5/11

Plusses:

• Call center, credit, collections, or account support experience