Credit Representative

Dunlop Sports Americas; Huntington Beach (CA); Hybride; USD 42 000 - 54 000; Plein temps

Résumé du poste

Dunlop Sports Americas in Huntington Beach, CA seeks a Credit Representative to manage accounts receivable through outbound calls and correspondence in an automated environment. The role supports timely collections and maintains professional interactions with customers and sales teams.

Candidates outside commuting distance may work remotely, while onsite requirements apply for those within commuting distance.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training.
• Ability to read, analyze, and interpret general business materials; write reports and correspondence.
• Ability to apply basic math concepts and financial calculations.

Responsabilités

• Collect accounts receivable through calls and written correspondence in an automated environment.
• Review customer credit and assist with approvals or holds according to credit procedures.
• Negotiate payment plans and resolve customer disputes.
• Research and document problems and solutions as needed.
• Regularly evaluate customer financial data and payment history to assess credit exposure.
• Resolve grievances between Sales Representatives and customers.

Connaissances

Analytical

Problem-Solving

Interpersonal

Customer Service

Oral Communication

Written Communication

Team Work

Dependability

Professionalism

Formation

Associate's degree

Outils

Word Processing

Spreadsheet

Accounting software

Internet software

Order processing systems

Description du poste

**Candidates who reside outside commuting distance of our Huntington Beach office may be eligible for remote work. Candidates who reside within commuting distance are expected to work onsite.**

Summary:

The Credit Representative is responsible for collecting accounts receivable through collection calls and correspondence in an automated environment.

Essential Duties and Responsibilities include the following.

• Problem solves and negotiates payment plans.
• Reviews, analyzes, and assists with the approval of customer credit.
• Review credit hold orders and determine appropriate action within standard credit department procedures.
• Research and document problems and solutions.
• Regularly evaluate customer financial data and payment history to evaluate credit exposure.
• Resolves grievances between Sales Representatives and customers.

Competency

• Analytical - Collects and researches data
• Problem-Solving - Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully; Develops alternative solutions
• Works well in group problem-solving situations
• Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations.
• Interpersonal - Focuses on solving conflict, not blaming
• Maintains confidentiality
• Listens to others without interrupting
• Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations
• Listens and gets clarification
• Responds well to questions
• Demonstrates group presentation skills
• Participates in meetings.
• Team Work - Balances team and individual responsibilities
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Written Communication - Writes clearly and informatively
• Presents numerical data effectively
• Able to read and interpret written information
• Organizational Support - Completes administrative tasks correctly and on time.
• Dependability - Takes responsibility for own actions
• Completes tasks on time or notifies the appropriate person with an alternate plan.
• Professionalism - Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration regardless of their status or position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software and Order processing systems.

Certificates And Licenses

No certifications needed

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include Close vision.