Credit Ops Underwriter I — Fast-Paced Call Center

JPMorganChase; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorganChase in the United States seeks a Credit Operations Underwriter I within the Consumer Lending department to decision new and existing applications and support customer satisfaction. The role is call-center oriented, requiring strong communication and rapid decision-making in a metrics-driven setting.

Ideal candidates have at least 1 year of customer interaction and Windows-based computer experience, plus a high school diploma.

Qualifications

• 1 year of customer interaction or customer support experience (phone or in person).
• 1 year computer experience using multiple Windows-based applications.
• High school diploma or GED required.
• Must pass the Panel Evaluation to obtain Lending Authority.

Responsibilities

• Work in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and adaptability in a fast-paced environment
• Take ownership of each customer and document their interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Skills

Customer interaction

Communication skills

Decision-making

Adaptability

Education

High school diploma or GED

Tools

Windows applications

Job description

JPMorganChase in the United States seeks a Credit Operations Underwriter I within the Consumer Lending department to decision new and existing applications and support customer satisfaction. The role is call-center oriented, requiring strong communication and rapid decision-making in a metrics-driven setting.

Ideal candidates have at least 1 year of customer interaction and Windows-based computer experience, plus a high school diploma.