Credit Operations Manager

SRS Distribution Inc.; McKinney (TX); Hybrid; USD 110,000 - 160,000; Full time

Job summary

SRS Distribution Inc. in McKinney, TX seeks a Credit Operations Manager to lead and optimize the department's systems and processes using Power BI, Alteryx, and other data tools.

You will partner with leadership to drive daily operations and strategic projects in a hybrid work environment. The role requires data management expertise, strong collaboration across departments, and the ability to manage projects from planning to deployment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5 years of experience in credit operations, credit management, or collections.
• Experience with data management and analytics tools (Excel, Power BI, Bectran, Alteryx).
• Ability to manage and develop credit operations processes and systems.
• Strong project management and leadership experience.
• Excellent organizational and multitasking skills.
• Excellent interpersonal, written, and verbal communication skills with stakeholders.
• Ability to work autonomously and proactively.
• Willingness to travel 5–15%.
• Location preference: McKinney, TX with remote work flexibility.

Responsibilities

• Lead design and enhancement of credit operations systems using Power BI and Alteryx.
• Oversee audits, testing regimes, and documentation for current systems.
• Analyze and forecast credit data to inform strategic decisions.
• Coordinate cross-functional communication and training within the credit department.
• Collaborate with other departments and vendors to optimize credit operations.
• Implement project management best practices for long-term strategies.
• Facilitate credit team meetings sharing insights on systems and trends.
• Liaise with credit leadership across levels as a trusted advisor.

Skills

Data analytics

Project management

Leadership

Communication

Autonomy

Education

Bachelor’s degree or equivalent

Tools

Power BI

Alteryx

Bectran

Excel

Job description

Position Purpose:

The Credit Operations Manager at the Company plays a pivotal role in enhancing and overseeing the systems and processes essential for Credit Department operations, aligning closely with leadership across the Credit Division to steer daily processes and contribute to strategic initiatives and special projects. Proficient in data management and analytics, the role demands a comprehensive understanding of technology, including Microsoft products, Power BI, Bectran, and Alteryx, to facilitate report creation, data analysis, and forecasting. Reporting directly to the VP of Credit Operations or Senior Credit Operations Manager, the position requires exceptional interpersonal and communication skills to effectively collaborate with diverse departments, manage projects, and contribute to team discussions and training initiatives, while maintaining a self-motivated, organized, and autonomous work ethic in a dynamic environment.

Key Responsibilities:

• Lead the design and enhancement of credit operations systems and processes by leveraging technology platforms such as Microsoft Power BI and Alteryx to streamline operations and drive efficiency across the department.
• Oversee audits, testing regimes, and comprehensive documentation for current systems to ensure robust operational standards are consistently upheld and improved upon.
• Analyze and forecast credit data to develop reports that inform strategic decision-making and drive business development initiatives, ensuring alignment with overarching departmental goals.
• Coordinate cross-functional communication and training initiatives within the credit department to ensure cohesive team function and knowledge transfer, contributing to a culture of transparency and continuous improvement.
• Engage in collaborative projects with other departments and external vendors to optimize credit operations through innovative solutions and strategic partnerships, enhancing customer experience and operational effectiveness.
• Implement project management best practices to support the successful execution of long-term strategies and special projects, ensuring timely delivery and alignment with strategic objectives.
• Facilitate credit team meetings by sharing insights on systems, processes, and industry trends, fostering a knowledge-sharing environment that encourages innovative thinking and problem‑solving.
• Demonstrate leadership in liaising with credit leadership at various levels, acting as a trusted advisor and contributor to operational strategy while building strong relationships across the organization.

Direct Manager Direct Reports:

The Credit Operations Manager at the Company directly reports to the Vice President of Credit Operations or the Senior Credit Operations Manager. This role may receive guidance as needed from Regional Credit Managers, Credit Directors, and the Chief Credit Officer. There may be instances where the Credit Operations Manager supervises collaborators on specific projects, but no direct reports are presently assigned as an ongoing responsibility.

Travel Requirements:

The Credit Operations Manager is required to travel approximately 5%-15% of the time to collaborate with various levels of credit leadership and stakeholders, ensuring effective management and development of credit systems, processes, and strategic initiatives.

Physical Requirements:

The Credit Operations Manager position primarily involves office-based responsibilities, requiring an individual to perform tasks that include but are not limited to: operating a computer and other standard office equipment for extended periods, engaging in frequent communication both in-person and via virtual platforms, and participating in meetings with various stakeholders. The role may occasionally necessitate lifting objects such as documents or office supplies weighing up to 10 pounds. The incumbent shall maintain the capability to stay seated or potentially stand during extended work sessions. Flexibility is integral, and reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role effectively. Adherence to all safety and accessibility guidelines provided by the ADA ensures that organizational values align seamlessly with respect for individual needs and capabilities.

Working Conditions:

The Credit Operations Manager at the Company will navigate a dynamic working environment that blends both in-office and remote engagement, supporting a hybrid model designed to maximize productivity and work-life balance. Situated primarily in McKinney, Texas, the role occasionally requires travel, up to 15%, to foster strategic cooperation and ensure operational excellence across regions. The position is characterized by a fast-paced, deadline-driven atmosphere, demanding a high level of adaptability and resilience. This agile environment necessitates close collaboration with senior leadership and cross-functional teams, requiring effective prioritization and time management skills. As a pivotal contributor to the Credit Department, the Credit Operations Manager must remain proactive and resourceful, seamlessly integrating strategic initiatives with daily operational demands to drive departmental success and organizational growth.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent work experience.
• Minimum of 3-5 years of professional experience in credit operations, credit management, or collections.
• Demonstrated experience with data management and analytics, including proficiency in Microsoft Excel, Power BI, Bectran, and Alteryx.
• Proven ability to manage and develop credit operations processes and systems.
• Strong experience in project management and leadership within a corporate environment.
• Exceptional organizational skills with a keen attention to detail and the ability to multitask effectively in a fast-paced setting.
• Excellent interpersonal, written, and verbal communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to work autonomously, showing initiative and self-motivation.
• Creative problem‑solving skills with the capacity to think strategically and innovatively.
• Ability to effectively handle stress, manage multiple priorities, and meet tight deadlines.
• Willingness to travel 5%-15% as required.
• Location preference: McKinney, Texas, with flexibility for remote work arrangements

Preferred Qualifications:

1. Advanced Educational Background: Possession of an advanced