Credit Manager

BHF OPERATING COMPANY LLC; Titusville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

BHF OPERATING COMPANY LLC in Titusville, FL, is seeking an experienced Credit Manager to join our branch leadership team. You will work alongside the Sales Manager to support store operations and ensure timely payments and customer accounts.

Responsibilities include acquiring and maintaining customers, managing collections, supervising staff, and ensuring compliance with company policies and applicable laws.

Qualifications

• Effective organizational skills.
• Established collection skills.
• Good communication skills.
• Handle multiple priorities simultaneously.
• Learn and become proficient in POS system.
• Maintain professional appearance.
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers.
• Negotiate and resolve conflict.
• Plan, organize, delegate, coordinate and follow up various tasks and assignments.
• Recognize and solve problems.
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements.
• Regular and consistent attendance, including nights and weekends as business dictates.

Responsibilities

• Acquire and Maintain Customers.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• Assist in managing store personnel; may direct activities of one or more employees.
• Compliance with all applicable federal, state and local statutes.
• Decipher, prepare and review store reports.
• Document all customer commitments.
• Ensure company standards for renewals, delinquencies and store collections are satisfied.
• Fill out paperwork for submission to corporate support.
• Follow monthly marketing plans and maintain internal quality control standards.
• Manage customer accounts.
• Managing inventory and cash assets.
• Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy.
• All other duties deemed necessary for effective store management.

Skills

Organizational skills

Collection skills

Communication skills

Multitasking

POS system proficiency

Professional appearance

Verbal and written communication

Negotiation

Task coordination

Problem solving

Driving/navigation

Attendance reliability

Job description

Job Details

• Level: Experienced
• Job Location: BHF 0047 - Titusville, FL 32796
• Position Type: Full Time
• Education Level: Not Specified
• Job Category: Customer Service

Position Summary

The Credit Manager, along with the Sales Manager, serves as the second in command at the individual branch location. The Credit Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Credit Manager is accountable for meeting company objectives; maintaining company quality standards and adhering to company policies.

Principal Accountabilities

• Acquire and Maintain Customers
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments
• Assist in managing store personnel; may direct activities of one or more employees
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review store reports
• Document all customer commitments
• Ensure company standards for renewals, delinquencies and store collections are satisfied
• Fill out paperwork for submission to corporate support
• Follow monthly marketing plans and maintain internal quality control standards
• Manage customer accounts
• Managing inventory and cash assets
• Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy
• All other duties deemed necessary for effective store management

Qualifications & Requirements

• Effective organizational skills
• Established collection skills
• Good communication skills
• Handle multiple priorities simultaneously
• Learn and become proficient in POS system
• Maintain professional appearance
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers
• Negotiate and resolve conflict
• Plan, organize, delegate, coordinate and follow up various tasks and assignments
• Recognize and solve problems
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates

Education and Experience

Two years’ experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.

General Physical Requirements

• Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
• Stooping, bending, pulling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
• Prolonged driving and standing
• Must be able to work in and outdoors in a variety of climates and weather conditions