Credit & Store Operations Manager

Buddy's Home Furnishings; Cartersville (GA); On-site; USD 30,000 - 45,000; Part time

Job summary

Buddy's Home Furnishings in Cartersville, Georgia is seeking a Customer Account Manager responsible for acquiring and maintaining customers while ensuring professional operations. This role includes managing store personnel and ensuring compliance with company standards.

The ideal candidate will have at least two years of experience in retail or customer service, excellent communication and negotiation skills, and the ability to multitask. Regular attendance during business needs, including nights and weekends, is required.

Qualifications

• Must be able to read, write, and communicate effectively in person and over the phone with employees and customers.
• Regular and consistent attendance, including nights and weekends as business dictates.
• Must have proficient navigational skills.

Responsibilities

• Acquire and maintain customers.
• Act as a customer liaison for timely rental agreement renewal payments.
• Assist in managing store personnel.
• Comply with all applicable federal, state, and local statutes.
• Prepare and review store reports.
• Manage customer accounts and ensure company standards.
• Prepare daily work schedules and enforce company policies.

Skills

Effective organizational skills

Established collection skills

Good communication skills

Handle multiple priorities simultaneously

Proficient in POS system

Professional appearance

Negotiation and conflict resolution

Problem-solving skills

Satisfactory driving record

Regular and consistent attendance

Education

Two years' experience in Rent-to-Own, retail, or customer service

Job description

Position Title: Customer Account Manger

Reports to: General Manager

Status: Hourly

The Credit Manager along with the Sales Manager are the second in charge at the individual branch location. The Credit Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Credit Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.

Principal Accountabilities

• Acquire and Maintain Customers
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments
• Assist in managing store personnel; may direct activities of one or more employees
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review store reports
• Document all customer commitments
• Ensure company standards for renewals, delinquencies and store collections are satisfied
• Fill out paperwork for submission to corporate support
• Manage customer accounts
• Follow monthly marketing plans and maintain internal quality control standards
• Managing inventory and cash assets
• Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy
• All other duties deemed necessary for effective store management
  
  
  

Requirements For Credit Manager

• Effective organizational skills
• Established collection skills
• Good communication skills
• Handle multiple priorities simultaneously
• Learn and become proficient in POS system
• Maintain professional appearance
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers
• Negotiate and resolve conflict
• Plan, organize, delegate, coordinate and follow up various tasks and assignments
• Recognize and solve problems
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates
  
  
  

Education And Experience

• Two years’ experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.
  
  
  

General Physical Requirements

• Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
• Stooping, bending, pulling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
• Prolonged driving and standing
• Must be able to work in and outdoors in a variety of climates and weather conditions.