Credit Manager

Insight Global; Smyrna (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Insight Global is seeking an experienced Credit Manager to lead its credit, collections, and cash application functions. This hands-on leader will oversee a team of six professionals across North America and Mexico, balancing customer relationships, sales priorities, and organizational risk.

The role focuses on establishing consistent credit limit management, policies, processes, and escalation procedures, while driving process improvements and AR automation with HighRadius, and supporting

Responsibilities

• Lead credit, collections, and cash application operations across multiple business lines.
• Coach and develop a team of credit and collections professionals and manage credit risk.
• Drive process improvements and automation, including HighRadius implementation.

Job description

Job Description

Insight Global is seeking an experienced Credit Manager to join a growing global organization and lead its credit, collections, and cash application functions. This individual will oversee a team of six professionals supporting multiple business divisions and will be responsible for driving consistent credit practices, improving collections performance, and strengthening processes across the organization.

The ideal candidate is a hands‑on credit and collections leader who is comfortable balancing customer relationships, sales priorities, and organizational risk. This person should have strong B2B collections experience, proven negotiation skills, and the ability to partner directly with Sales, Finance, and customers to resolve complex credit and collections issues.

A major focus of the role will be establishing a consistent cadence around credit limit management, policies, processes, and escalation procedures, while also helping optimize the organization's HighRadius implementation and AR automation processes. The role currently supports operations across North America and Mexico, with the opportunity to grow into a broader global scope.

Responsibilities

Lead credit, collections, and cash application operations, ensuring consistent performance across multiple business lines. Manage, coach, and develop a team of credit and collections professionals. Own credit limit management, credit risk, collections, and escalation processes. Partner closely with Sales, Finance, and customers to negotiate solutions while balancing customer relationships and company risk. Monitor key AR metrics including aging, DSO, bad debt, and delinquent accounts. Drive process improvements and automation, including optimizing HighRadius and resolving implementation challenges. Establish clear policies, procedures, reporting, and accountability across the credit function.

What Success Looks Like

Within the first 60 days, this individual will focus on understanding the current environment, building relationships with the team and business stakeholders, and maintaining continuity in active collections. From there, they will begin implementing improvements across credit management, collections, escalation procedures, and HighRadius‑related processes.

This role is best suited for someone who is resilient, hands‑on, collaborative, and willing to own the function. The successful candidate will be able to identify problems, develop solutions, negotiate effectively with customers, and provide the structure needed for their team to operate independently and successfully.

Travel

Minimal travel is expected, approximately 2–4 times per year, depending on the employee's location and business needs.

Skills and Requirements

5+ years of credit and collections experience, with demonstrated experience leading a credit/collections function or team. Strong B2B collections experience, including active customer interaction and negotiating past‑due balances and credit‑related issues. Experience with credit limit management, collections, cash application, and AR processes. Proven people‑management experience with the ability to coach, develop, and create accountability within a team. Strong negotiation and creative problem‑solving skills. Experience partnering with Sales executives and balancing commercial/customer relationships with credit risk. Strong understanding of credit risk, receivables aging, DSO, bad debt, and other AR/credit KPIs. Strong analytical, organizational, communication, and decision‑making skills. Manufacturing industry experience. Experience with HighRadius or comparable AR/collections automation platforms. Experience improving or troubleshooting an AR automation/ERP implementation. Experience supporting credit and collections operations across multiple divisions, locations, or countries. Advanced Excel skills and experience with AS400 and/or Macola. Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline preferred; relevant experience and an associate degree may also be considered.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].