Credit Management Assistant

Citizens Business Bank; Ontario (CA); On-site; USD 27,552 - 33,172; Full time

Job summary

Citizens Business Bank is seeking an individual to assist the Credit Manager with essential processing duties for Citizens Express Credit loan requests. The role involves providing excellent customer service, ensuring compliance with federal laws, and reviewing credit requests.

The ideal candidate must have a High School diploma or GED, along with six months of related experience. Strong skills in Microsoft Suite, particularly Excel, are essential.

Salary range for this position is $20.00 to $24.08 hourly, plus eligibility for an annual bonus.

Qualifications

• High School diploma or GED; and six months related experience.
• Ability to read and interpret documents, write reports, and speak effectively.

Responsibilities

• Provide phone support and excellent customer service.
• Review incoming credit requests for completeness and compliance.
• Participate in job related educational seminars to stay updated.

Skills

Customer service

Attention to detail

Ability to work in a team

Education

High School diploma or GED

Tools

Microsoft Suite (Excel, Word, Outlook)

Job description

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

Summary

Assist Citizens Express Credit Manager and staff with various duties and the essential processing of Citizens Express Credit loan requests.

Essential Duties & Responsibilities

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Provide phone support and excellent customer service to department, Relationship Managers, and Managers.
• Review incoming credit requests for completeness and compliance with federal laws regarding application products.
• Review incoming credit requests for completeness, obtain required signatures for RCE's, and loan documentation requests.
• Review and prepare invoices for payment approval.
• Cross train in, and act as back-up for, Experian credit job functions.
• Participate in job related educational seminars/webinars to continually increase knowledge, stay abreast of new and upcoming legal, regulatory, and operational changes.
• Actively applies an understanding of the Bank's Loan Policy and procedures as they pertain to the Citizens Express Credit unit.
• Provide, present, and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or GED; and six months related experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to apply basic math concepts to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals using a PC or calculator.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have a working knowledge of Microsoft Suite, specifically with Excel and with Word, and Outlook is required. Familiarity with Navigator and Director is highly desirable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary Range: $20.00 To 24.08 Hourly

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.