Credit Support

Citizens Business Bank; Chino (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Annual bonus

Job summary

Citizens Business Bank is seeking a Credit Support Associate in California to provide administrative support for branch officers and customers. You will assist with loan documentation, credit information gathering, and delivering professional customer service in line with The Citizens Experience.

The role emphasizes adherence to policies, proper documentation, and timely reporting, with potential for an annual bonus.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience as a teller in a financial institution.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Professional appearance and business-like demeanor at all times.

Responsibilities

• Adhere to all policies and procedures, and stay current with laws and bank policies.
• Demonstrate knowledge of the bank's policies and procedures.
• Maintain a professional, neat work area and appearance.
• Consult with customers to identify products and services that meet financial objectives.
• Sell and cross-sell bank products and services to existing and potential customers.
• May participate in customer calls at the customers place of business.
• Prepare and organize loan documentation; obtain credit information from sources.
• Ensure proper documentation for all accounts handled by the Center; complete monthly reports on time.
• Provide consistent, prompt, and professional customer service under The Citizens Experience.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Verbal & written communication

Education

High school diploma or GED

Job description

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

SUMMARY

At the direction of the Center Manager, the Credit Support associate is responsible for providing administrative and clerical duties to support to branch officers and customers. The Credit Support position plays a key roll in meeting the secretarial needs of the branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Demonstrates a thorough working knowledge of the Bank's established policies and procedures.
• Maintain a professional, business-like appearance and manner at all times, including neatness of the work area.
• Consult with customers and prospects to identify products and services that will meet the customer/prospect financial objectives.
• Sell and cross-sell bank products and services to existing and potential customers.
• May be involved in customer calls at the customer's place of business.
• Prepare, process, organize and assemble loan documentation.
• Obtain credit information from various sources.
• Ensure proper documentation requirements are met for all accounts maintained by the Center.
• Timely and accurate completion of all required monthly reports.
• Provides consistent, prompt, efficient, and professional customer service which exemplifies "The Citizens Experience."
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and a minimum of one year experience as a teller in a financial institution.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to reach with hands and arms. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range:$20.00 To $24.08 Hourly

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.