Credit Clerk

Eastern Metal Supply, Inc.; Lake Worth (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Eastern Metal Supply, Inc. is seeking a Credit Clerk to support the Credit Department by ensuring efficient credit processing and excellent customer communication. Responsibilities include reviewing credit applications for accuracy, assisting with clerical tasks, resolving payment issues, and maintaining accurate credit records. The ideal candidate must have strong communication skills and be proficient in Microsoft Office. A high school diploma is required. This position is based in Lake Worth, Texas, and is in a typical office environment.

Responsibilities

• Review completed credit applications for accuracy.
• Assist Credit Representatives with clerical tasks.
• Participate in special departmental projects.
• Respond to requests for credit information.
• Answer phone lines for Driver, Sales, and Customers.
• Resolve credit or payment-related issues.
• Provide backup support in preparing monthly spreadsheets.
• Organize and report credit activity.
• Process credit card payments.
• Release orders once payment or approval is met.
• Maintain tax-exempt documentation.
• Participate in all special departmental projects.

Skills

Strong written and verbal communication skills

Proficiency in Microsoft Office

Excellent organizational and prioritization skills

Attention to detail and accuracy

Ability to conduct internet and system-based research

High level of professionalism

Reliability

Adaptability

Discretion when handling sensitive account information

Ability to work independently

Collaboration skills with Credit, Sales, Transportation, and Accounting teams

Ability to exercise sound judgement

Ability to adapt to changing priorities

Education

High School diploma or equivalent

Job description

Position Summary

The Credit Clerk provides administrative and clerical support to the Credit Department by assisting with credit processing, customer communication, and accurate maintenance of credit records. This role supports the credit evaluation process, ensures timely handling of credit releases and payments, and serves as a point of contact for sales, drivers, and customers to help maintain smooth order flow and customer service.

Essential Duties/Responsibilities

• Review completed credit applications to ensure accuracy in Accuterm and proofread credit-related correspondence prior to submission to the Credit Manager
• Assist Credit Representatives with clerical tasks including scanning, faxing, filing, research, and documentation management
• Participate in special departmental projects as assigned
• Respond promptly to requests for credit information for current or past EMS accounts
• Answer designated phone lines for Driver, Sales, and Customers regarding account status, payments, delivery information, and checks
• Ensure EMS drivers are able to process deliveries efficiently by resolving credit or payment-related issues in a timely manner
• Provide backup support to Credit Representatives in preparing monthly spreadsheets identifying accounts where credit was granted, declined, increased, or decreased across FL, NC, TX, and MO
• Assist in organizing, tracking, and reporting credit activity to the Credit Manager
• Process credit card payments through the Credit Release screen
• Release orders promptly once payment or credit approval requirements are met
• Request, collect, input, and maintain tax-exempt documentation from customers to ensure correct billing and regulatory compliance
• Participate in all special departmental projects on an as-needed basis

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School diploma or equivalent

Experience/Skills/Abilities Required

• Strong written and verbal communication skills
• Proficiency in Microsoft Office
• Excellent organizational and prioritization skills with strong attention to detail and accuracy
• Ability to conduct internet and system-based research
• High level of professionalism, reliability, adaptability, and discretion when handling sensitive account information
• Ability to work independently while collaborating effectively with Credit, Sales, Transportation, and Accounting teams
• Ability to exercise sound judgement and adapt to changing priorities

Work Environment / Physical Demands

Typical office environment – moderate noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 25 pounds.

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

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