Credit Dispute Case Processor

Us Bank; Tempe (AZ); On-site; USD 28,000 - 33,000; Full time

Job summary

U.S. Bank is seeking a Credit Disputes Specialist to research, process, and resolve credit card dispute cases while handling a high-volume daily workload. The role involves direct customer interactions and outbound calls to gather information and provide case updates.

The position requires working from one of the posted U.S. Bank locations three or more days per week, in a fast-paced environment with strong attention to detail and the ability to manage multiple priorities.

Qualifications

• High school diploma or equivalent.
• Four years or more of operations services related work experience.

Responsibilities

• Research, process, and resolve credit card dispute cases.
• Manage high-volume daily inventory of work and meet deadlines.
• Interact with customers via outbound and inbound calls.
• Navigate multiple systems to maintain accuracy.

Skills

Communication

Time management

Attention to detail

Multi-system navigation

Independent worker

Education

High school diploma

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role supports the Credit Disputes portfolio and is responsible for researching, processing, and resolving credit card dispute cases while managing a high-volume daily inventory of work. Responsibilities include reviewing and processing new dispute claims, handling dispute and fraud referrals, reviewing customer documentation, researching account activity, managing case-related correspondence, resolving rejected work items, completing customer callbacks, and ensuring timely case resolution in accordance with established procedures and regulatory requirements.

Employees are responsible for balancing new incoming work assignments with existing inventory, managing multiple priorities, and meeting required deadlines in a fast-paced environment. The role requires frequent navigation of multiple systems and applications while maintaining accuracy and productivity. This position includes direct customer interaction. Employees regularly place outbound calls to cardholders and may also receive transferred or inbound customer calls to gather information, provide case updates, and resolve customer concerns.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Basic Qualifications

• High school diploma or equivalent
• Four years or more of operations services related work experience

Preferred Skills/Experience

• Ability to effectively communicate and build relationships with both external and internal customers
• Strong time management, organizational, and prioritization skills with the ability to manage a high-volume workload and meet established deadlines
• Strong attention to detail and ability to follow established procedures while maintaining productivity and accuracy
• Experience navigating multiple systems simultaneously and learning new technologies
• Ability to work independently while collaborating effectively with team members, mentors, and leadership

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.38

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.