Credit Desk Specialist

Schindler Group; Atlanta, Northern (GA, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k match

Healthcare benefits

Paid time off

Tuition reimbursement

Parental leave

Career development

Job summary

Schindler Group in Atlanta is seeking a Credit Desk Specialist responsible for managing accounts receivable, coordinating with agencies and attorneys, and ensuring timely collections. The role requires strong contract knowledge, negotiation skills, and attention to detail in documentation.

You will regularly interact with internal teams and external partners, maintaining accurate records, meeting financial targets, and supporting customer service excellence within a fast-paced environment.

Qualifications

• Bachelor’s degree preferred or Associate degree with 1–2 years of relevant experience.
• Minimum 2 years in credit, collections, accounting, or customer service.
• Experience in account management is preferred.

Responsibilities

• Communicate with collection agencies and attorneys to update records and recover AR.
• Make regular collection calls and meet daily contact targets.
• Maintain follow-up system notes for all assigned accounts.
• Understand contracts, invoicing, liens, and related docs for negotiations.
• Prioritize tasks and coordinate with district staff on accounts placed.
• File liens, process refunds, and resolve customer disputes with contract review.

Skills

Accounts receivable

Account management

Customer service

Negotiation

Education

Bachelor’s degree preferred

Associate degree with 1-2 years experience

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Location: Atlanta,GA,United States Job ID: 90774

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Credit Desk Specialist

Your main responsibilities

• Communicates with collection agencies and attorneys with a focus on maintaining updated records for files placed and recovering the overall accounts receivable placed through outbound calls and written communication
• Makes regularly scheduled collection calls on all account balances with outside agencies and attorneys. Meets or exceeds daily required number of contacts
• Maintains a system of follow-up to ensure the collection agencies and attorneys follow through with their promises.
• Enters clear and concise system notes pertaining to all efforts for all assigned accounts so that a collection history is maintained
• Displays a thorough knowledge of service, extras and repair documentation, including billing, insurance certificates, contracts, lien wavers, etc
• Reads and understand contract language and uses this knowledge in negotiations with collection agencies and attorneys as contracts will dictate payment terms and conditions
• Prioritizes multiple and changing responsibilities while being organized and detail oriented with a commitment to superior customer service
• Monitors accounts for potential accounts that will not be recoverable
• Coordinates monthly conference calls with district personnel to review accounts placed with collection agencies and attorneys.
• Meets or exceeds financial targets
• Files and tracks property liens and creates collection files for legal action.
• Resolves all unclaimed property items assigned
• Submit refund request into the system along with verifying the accuracy of the request and completing the final refund steps once the check is received.
• Resolves customer disputes through contract review, negotiation, and escalation.
• Communicates interdepartmentally to achieve financial results.
• Performs other duties as assigned.
• Some travel may be required.

What you bring

• Bachelor’s degree in a Business Discipline is preferred.
• Associate degree with 1-2 years of previously noted experience.
• Minimum 2 years credit and collections, accounting, and/or customer service.
• Account Management experience is preferred.
• Experience using SAP is preferred.
• Working knowledge of Microsoft Word and Excel is required.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles! Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.