Area Operations Support Administrator

Schindler Elevator Corporation (U.S.); Hartford (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Fully vested 401k match

Medical, Dental, Vision plans

Paid time off (vacation/sick/holidays)

Tuition reimbursement

Job summary

Schindler Elevator Corporation (U.S.) is seeking an Area Operations Support Administrator to serve as the liaison between Field Operations and BSC Finance Managers across Area East. The role involves coordinating billing, AR/AP, payroll, and cash application, driving process improvements, and supporting cross-functional teams to ensure timely financial workflows.

The position requires strong problem solving, analytical thinking, and advanced Excel/PowerPoint skills, with preferred

Qualifications

• Problem solving skills.
• Analytical skills.
• Excellent communication skills.
• High-level Excel and PowerPoint skills.
• Billing/Collection knowledge.
• Payroll knowledge.
• Schindler/industry experience preferred.

Responsibilities

• Act as the primary liaison between Field Operations and BSC Finance Managers to coordinate daily activities and resolve issues related to billing, AR/AP, cash application, and payroll.
• Establish and maintain a closed-loop communication process that ensures alignment between internal stakeholders and the customer.
• Initiate and manage billing activities across all business lines, including creating and modifying invoices to support BSC billing operations.
• Facilitate working sessions between billers and Field Operations to address process gaps, resolve issues, and improve workflow efficiency.
• Coordinate and participate in regular collection meetings with BSC to monitor outstanding balances and drive resolution of AR issues.
• Monitor accounts payable vendor holds and partner with Field Operations to ensure timely workflow completion and issue resolution.
• Collaborate with the BSC Payroll team to manage and resolve payroll escalations related to IUEC.
• Oversee cross-functional collaboration to identify and resolve financial process issues impacting billing, AR/AP, cash application, and payroll.
• Develop and implement process improvements to enhance efficiency, accuracy, and customer satisfaction within financial operations workflows.
• Prepare and deliver monthly KPI reports and performance updates to Area AFC, SVP, and BSC leadership.

Job description

Location: Hartford, CT, United States

Job ID: 90997

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Area Operations Support Administrator

Your Main Responsibilities

This role can be located in any field office across Area East.

• Act as the primary liaison between Field Operations and BSC Finance Managers to coordinate daily activities and resolve issues related to billing, accounts receivable, accounts payable, cash application, and payroll.
• Establish and maintain a closed-loop communication process that ensures alignment between internal stakeholders and the customer.
• Initiate and manage billing activities across all business lines, including creating and modifying invoices to support and supplement BSC billing operations.
• Facilitate working sessions between billers and Field Operations (New Installation and Modernization) to address process gaps, resolve issues, and improve workflow efficiency.
• Coordinate and participate in regular collection meetings with BSC to monitor outstanding balances and drive resolution of accounts receivable issues.
• Monitor accounts payable vendor holds and partner with Field Operations to ensure timely workflow completion and issue resolution.
• Collaborate with the BSC Payroll team to manage and resolve IUEC-related payroll escalations.
• Oversee cross-functional collaboration to ensure timely identification and resolution of financial process issues impacting billing, AR/AP, cash application, and payroll.
• Develop and implement process improvements to enhance efficiency, accuracy, and customer satisfaction within financial operations workflows.
• Prepare and deliver monthly KPI reports and performance updates to Area AFC, SVP, and BSC leadership.

What You Bring

Problem solving skills

Analytical skills

Excellent Communication Skills Excellent EXCEL and Power Point skills

– Billing/Collection knowledge

High Level Payroll knowledge

Prefer Schindler/industry experience

Preferred

• 3+ years of support for middle management or departmental administrative functions.
• 5+ years in an administrative assistant role or similar.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Nearest Major Market: Hartford