Credit Control Manager

RockForce; Ambler (Montgomery County); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary with performance-based bonus

Comprehensive health, dental, and vision insurance

401(k) plan

Paid time off and holidays

Opportunities for career development

Job summary

A leading live events company is seeking a Credit Control Manager in Ambler, PA. This role will manage credit, collections, and receivable operations while ensuring timely billing and maintaining strong client relationships. The ideal candidate should have a Bachelor's degree in Finance and significant experience in credit control and A/R management. Competitive salary and benefits offered in a hybrid work environment.

Qualifications

• 7+ years of progressive experience in credit control, A/R, or collections with at least 3 years in a management role.
• Proven experience in a multi-EIN or project-based service organization.
• Strong understanding of union and non-union billing structures.

Responsibilities

• Lead all credit, collections, and receivable operations across multiple subsidiaries.
• Oversee national A/R activity, ensuring accurate invoicing and timely collections.
• Evaluate new client creditworthiness using trade references and financial statements.

Skills

Financial discipline

Analytical accuracy

Client relationship management

Leadership

Process optimization

Education

Bachelor's degree in Accounting, Finance, or Business Administration

Tools

NetSuite

QuickBooks

Paylocity

ADP

Job description

RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations.

Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale.

Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance.

Join us as we head into one of the most exciting eras in the live entertainment industry!

Job Description

The Credit Control Manager is responsible for leading all credit, collections, and receivable operations across RockForce's multi-subsidiary structure, including corporate, union, and non-union entities. This role safeguards company cash flow by balancing strong client relationships in the live-entertainment industry with disciplined financial governance.

The position ensures timely billing and collection for project-based labor events, monitors credit risk across high-volume client accounts, and maintains transparent communication with Operations, HR, and regional leadership teams.

Key Responsibilities

Credit Management

• Develop and enforce Rock Force's credit policy across all subsidiaries and regions, aligning with client contracts and union requirements.
• Evaluate new client creditworthiness using trade references, financial statements, and industry insights (touring companies, venues, promoters, etc.).
• Set and review credit limits by entity and ensure consistency with client history and event billing patterns.
• Monitor exposure across corporate, union, and non-union divisions to maintain balanced cash flow.
• Partner with Operations and Regional Vice Presidents to proactively address credit concerns on large or repeat events.

Accounts Receivable & Collections

• Oversee national A/R activity, ensuring accurate invoicing and timely collections for project-based and multi-jurisdictional clients.
• Implement standardized billing workflows for recurring labor engagements, ensuring compliance with union contribution requirements and CBA-specific terms.
• Lead daily A/R operations—cash application, reconciliations, adjustments, and dispute resolution—across multiple EINs.
• Maintain detailed aging reports segmented by entity (Corporate, Union, Non-Union) and report on DSO performance to executive leadership.
• Communicate directly with key client finance departments to resolve outstanding balances and build long-term trust.

Process Improvement & Reporting

• Design credit control dashboards that visualize real-time receivables, aging, and collection metrics across subsidiaries.
• Partner with HR and Payroll to ensure accurate integration of hours, rates, and contributions into billing workflows.
• Support system enhancements and ERP/HRIS integrations (e.g., Paylocity, ADP, QuickBooks, NetSuite) for invoice automation and reconciliation accuracy.
• Continuously evaluate processes to increase efficiency and reduce manual adjustments.

Leadership & Compliance

• Supervise and mentor Credit Control and A/R staff; foster accountability, accuracy, and collaboration with Operations and Finance.
• Ensure adherence to Rock Force's financial policies, client contracts, and union reporting requirements.
• Support internal and external audits with full documentation of invoices, payments, and adjustments.
• Contribute to executive cash-flow forecasting and strategic financial planning.

Qualifications

• Bachelor's degree in Accounting, Finance, or Business Administration required.
• 7+ years of progressive experience in credit control, A/R, or collections with at least 3 years in a management role.
• Proven experience in a multi-EIN or project-based service organization (entertainment, construction, or staffing preferred).
• Strong understanding of union and non-union billing structures, including trust fund remittances and CBA obligations.
• Advanced proficiency in ERP or accounting platforms (NetSuite, QuickBooks Enterprise, Paylocity, ADP, etc.).
• Excellent communication, negotiation, and relationship-management skills.

Core Competencies

• Financial discipline & analytical accuracy
• Cross-entity collaboration (Finance, HR, Operations)
• Client relationship management
• Leadership and staff development
• Process optimization & compliance oversight

Performance Metrics

• Days Sales Outstanding (DSO) by entity and client segment
• Collection efficiency & dispute resolution turnaround
• Accuracy of A/R reporting and reconciliations
• Reduction in aging over 90 days
• Cash flow predictability and forecasting accuracy

Why RockForce

We don't just staff events - we build careers. RockForce is committed to attracting, retaining, and developing the best talent in the business. Our crews benefit from:

• Competitive base salary with performance-based bonus potential.
• Comprehensive health, dental, and vision insurance
• 401(k) plan
• Paid time off, holidays, and employee perks.
• Opportunities for career development and advancement within a growing national organization.

This commitment makes RockForce an employer of choice in the live event industry.

Location

Ambler, PA - Hybrid Eligible

Let's Build Something Together!

EQUAL EMPLOYMENT OPPORTUNITY: RockForce strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, RockForce will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

Applications must have work authorization that does not require sponsorship by the employer for a visa.