Credit & Collections Specialist – Lien Waivers

Sonepar USA; Denver (CO); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Opportunity to become a shareholder

Employer-paid short- and long-term”

Job summary

Sonepar USA seeks a Credit & Collections Representative in Colorado, based in Broomfield or Denver, to support customers, Sales, Branch teams, and the credit function. The role emphasizes lien waivers, account setup, and cash application in a fast-paced environment.

The ideal candidate has customer service experience, strong communication, meticulous attention to detail, and willingness to learn state-specific lien and construction documentation requirements.

Qualifications

• Relevant experience or education preferred.
• Background may include customer service, construction administration, accounting, finance, credit, collections, or related administrative support.
• Strong desire to provide excellent customer service while learning credit, collections, lien waiver documentation, construction processes, and state-specific requirements.
• Ability to work in a dynamic, fast-paced customer service environment while maintaining accuracy and professionalism.
• Strong attention to detail, organization, follow-through, communication, and problem-solving skills.
• Exposure to lien waivers, construction documentation, customer accounts, or credit operations preferred, but not required.
• Notary Public certification preferred.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams, and related business systems.

Responsibilities

• Review, prepare, and execute customer lien waivers within established guidelines.
• Ensure compliance with applicable lien laws across supported states (AZ, CO, NV, UT).
• Support pre-lien, bond claim, and construction documentation processes.
• Coordinate with credit team and customers to resolve lien-waiver or lien related issues.
• Serve as a responsive point of contact for customer inquiries related to accounts, lien documentation, payments, and credit support needs.
• Partner with Sales, Branch teams, and Credit teammates to resolve issues quickly, professionally, and collaboratively.
• Provide timely, accurate, and professional responses while maintaining a strong customer experience and a high standard of quality.
• Assist in monitoring past due accounts and support collections efforts as needed.
• Process payments (CC, ACH) and assist customers with online account access.
• Research and resolve payment discrepancies.
• Escalate identified risks appropriately.
• Manage customer account setup and ongoing account maintenance.
• Review credit applications for completeness and collect required documentation.
• Maintain accurate and compliant customer credit files.
• Support shared mailbox workflow and meet service level expectations.
• Support A/R reporting and aging reviews.
• Utilize systems including Eclipse, BillTrust, GETPAID, and other credit tools.

Skills

Customer service

Attention to detail

Communication

Teamwork

Education

Notary Public certification

Tools

Microsoft Office

Eclipse

BillTrust

GETPAID

Job description

Sonepar USA seeks a Credit & Collections Representative in Colorado, based in Broomfield or Denver, to support customers, Sales, Branch teams, and the credit function. The role emphasizes lien waivers, account setup, and cash application in a fast-paced environment.

The ideal candidate has customer service experience, strong communication, meticulous attention to detail, and willingness to learn state-specific lien and construction documentation requirements.