Credit & Collections Specialist II (Hybrid/Remote)

Unitil; Concord (NH); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Hybrid/remote flexibility

Job summary

Unitil is seeking a Credit Representative II in Concord, NH, offering a salary range of $21.40 to $24.11 per hour with potential hybrid/remote flexibility discussed at interview. You will manage delinquency reviews, payment plans, deposits, and final bill transfers to agencies, while ensuring compliance with company policies and regulations.

Responsibilities include communicating with customers and internal teams, supporting credit and collections activities, and contributing to process

Qualifications

• Associates Degree or higher preferred with one to three years’ experience in Credit/Collections environment, with working knowledge of Unitil’s CIS system enQuesta and the utility industry.
• Possess solid PC skills in a Windows environment.
• Have the ability to work in a changing environment.
• Have a high energy level, excellent communications skills, and patience to deal with irate customers in a professional manner and demonstrate an ability to solve problems.

Responsibilities

• Review delinquency reports and monitor all shut-off and reconnection activity, including timely processing of daily collection information.
• Review daily payment plan reports and process for delinquency, including managing specialty plans such as the Arrearage Management Program.
• Review customer deposit reports and process for refund.
• Review and process final billed accounts to be managed and transferred to a collection agency.
• Review agency information and system codes to ensure accuracy and timely processing of assistance payments.
• Monitor credit and collection system codes, faxes and reports to ensure information accuracy.

Skills

Credit/Collections experience

Customer service

Communication skills

Education

Associate degree or higher

Tools

enQuesta CIS system

Microsoft Windows

Job description

Unitil is seeking a Credit Representative II in Concord, NH, offering a salary range of $21.40 to $24.11 per hour with potential hybrid/remote flexibility discussed at interview. You will manage delinquency reviews, payment plans, deposits, and final bill transfers to agencies, while ensuring compliance with company policies and regulations.

Responsibilities include communicating with customers and internal teams, supporting credit and collections activities, and contributing to process