Credit & Collections Specialist I

Apogee Enterprises, Inc.; Owatonna (MN); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Competitive Benefits Package

401(k) with employer contribution and

Employee Stock Purchase Plan with ERL

Paid Time Off

Paid Holidays

Tuition Reimbursement Program

Job summary

Apogee Services Inc. is seeking a Credit Account Specialist I to promptly analyze and collect balances within an assigned territory in Owatonna, MN. The role aims to reduce ADR and prevent bad debt while maintaining customer relationships.

The specialist may release orders following policy guidelines and support reference inquiries under NACM guidelines. Responsibilities include contacting accounts, verifying balances, resolving disputes, emailing invoices, and reporting past-due statuses.

Qualifications

• High school graduate or GED equivalent.
• Two years' work experience in accounting or related field.
• Ability to interact with people under demanding circumstances.
• Ability to read, write and understand work instructions.
• Ability to communicate effectively and work as a team member.

Responsibilities

• Contact accounts as assigned following policy guidelines.
• Answer credit reference inquiries.
• Verify customer account balances.
• Assist in resolving disputes, deducts, and charge-backs.
• Email copies of invoices or other supporting documents.
• Report on the status of assigned accounts in past-due meetings.

Skills

Organizational skills

Communication skills

Teamwork

Customer service mindset

Reading & writing instructions

Mathematical aptitude

Education

High school diploma or GED

Associate's degree in accounting or related field (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Apogee Services Inc. is seeking a Credit Account Specialist I to promptly analyze and collect balances within an assigned territory in Owatonna, MN. The role aims to reduce ADR and prevent bad debt while maintaining customer relationships.

The specialist may release orders following policy guidelines and support reference inquiries under NACM guidelines. Responsibilities include contacting accounts, verifying balances, resolving disputes, emailing invoices, and reporting past-due statuses.