Credit & Collections Specialist

Addison Group; Wheeling (IL); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Addison Group is seeking a detail-oriented Credit & Collections Specialist to manage a high-volume portfolio in a fast-paced manufacturing environment. You will lead collections while conducting credit evaluations and risk assessments for customers.

You will analyze D&B reports, set credit limits, coordinate with sales teams, and resolve disputes and billing issues with a customer-focused approach. This role requires strong communication and Excel proficiency.

Qualifications

• > 2+ years of credit and collections experience in manufacturing or distribution.
• Strong credit analysis and risk assessment skills.
• Experience reviewing D&B reports and setting credit limits.
• Excellent communication and negotiation with customers.
• Proficient in MS Dynamics AX or D365 and Excel.

Responsibilities

• Manage a portfolio of 500–750 customer accounts across regions, primarily Indiana and Kentucky.
• Perform comprehensive credit evaluations, including D&B reports, gathering trade references, and establishing new customer credit files.
• Assign and maintain appropriate credit limits for new and existing customers based on risk analysis and payment history.
• Lead collection efforts through proactive outreach, including high-volume collection calls and follow-ups on past-due accounts.
• Investigate and resolve customer short payments, discrepancies, and billing issues in a timely manner.
• Monitor and manage customer disputes, ensuring accurate reconciliation of accounts and proper documentation.
• Collaborate with inside and outside sales teams to address credit concerns, resolve account issues, and support business objectives.
• Review and release customer orders placed on credit hold, ensuring alignment with company credit policies.
• Respond promptly to customer inquiries related to account status, payments, and credit terms.

Skills

Credit analysis

Collections

Negotiation

Excel

Communication

Tools

MS Dynamics AX

D365

Job description

Position Overview

We are seeking a detail-oriented and results-driven Credit & Collections Specialist to manage a high-volume portfolio of customer accounts within a fast-paced paper manufacturing environment. This role is heavily focused on collections while requiring a strong foundation in credit analysis and risk assessment.

Pay: $62-67k annually
Benefits: Medical, dental, vision, 401k

Key Responsibilities

• Manage a portfolio of approximately 500–750 customer accounts across multiple regions, primarily in Indiana and Kentucky
• Perform comprehensive credit evaluations, including analyzing D&B reports, gathering trade references, and establishing new customer credit files
• Assign and maintain appropriate credit limits for new and existing customers based on risk analysis and payment history
• Lead collection efforts through proactive outreach, including high-volume collection calls and follow-ups on past-due accounts
• Investigate and resolve customer short payments, discrepancies, and billing issues in a timely manner
• Monitor and manage customer disputes, ensuring accurate reconciliation of accounts and proper documentation
• Collaborate with inside and outside sales teams to address credit concerns, resolve account issues, and support business objectives
• Review and release customer orders placed on credit hold, ensuring alignment with company credit policies
• Respond promptly to customer inquiries related to account status, payments, and credit terms

Qualifications

• 2+ years of experience in credit and collections, preferably within a manufacturing or distribution environment
• Strong understanding of credit analysis, financial risk assessment, and collections processes
• Experience reviewing D&B reports and establishing credit limits
• Excellent communication and negotiation skills with a customer-focused approach
• Ability to manage a large portfolio of accounts and prioritize effectively in a high-volume setting
• Strong problem-solving skills with attention to detail
• Proficiency in MS Dynamics AX or D365 preferred
• Microsoft Excel

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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